Calls dropped

Calls dropped at initial prompt

The IR system may drop calls when the initial prompt is playing if the prompt was recorded over background noise, such as a fan or ventilation system. The background noise may be detected as dial tone following disconnection by the caller. If this happens, the call is dropped by the IR system. To fix the problem, re-record the prompt without the background noise.

All calls dropped

Take these actions when all calls are dropped:

Note:
If host interaction is involved, refer to Host interaction not working right.

1. Scan the Message Log report for messages related to the trouble.
2. Type who -rpb and press Enter.
3. Search for different time stamps on the processes.

A recent date different from most of the others may indicate the process respawned.

4. If you find different time stamps, record the situation that caused the problem.

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