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Monitoring the IR system
With regular monitoring of your Avaya IR system, you can spot problems before they become serious. You make test calls and check the Message Log report and the Display Equipment screen. You also can use the sysmon command to observe call handling operations. System monitoring is a brief example of how to complete these tasks. Creating effective system monitoring (link) guides you in administering system events and alarms to customize tracking for your organization.
Managing IR system performance
Your IR system is configured to support the business operations required of it. If you continue to add capabilities, you may start experiencing performance problems that are caused by overloading the IR system. By checking system resources and reducing load, you can avoid overload situations that may affect voice operations. Managing IR system performance provides details.
Performing preventative maintenance
Maintaining backups and system records will speed up and simplify troubleshooting any problems with your IR system. Performing preventative maintenance explains what you need to do and includes an Avaya IR System Data Form for record keeping.
Investigating problems
If you notice problems when monitoring your IR system, you may use a variety of information resources and tools to investigate them. See Troubleshooting for detailed information. Avaya support representatives help you troubleshoot problems and arrange for any necessary repairs. Avaya maintenance support explains the services they provide.
