System recovery plan
As with any other application running on a server, you should be prepared to do a partial or complete Avaya IR system restoration in the event of a disaster. Developing system documentation and maintaining backups helps you work with Avaya or act on your own to restore operations in the quickest, easiest manner.
Creating Avaya IR system records
Document the components and settings for your Avaya IR system:
- Keep an updated list of all software installed on your system.
- Store software in a safe and easily accessible location.
- Keep a list of your disk partitioning information, so you can restore applications to the correct location.
- Print and keep a copy of your Display Equipment screen.
- Make sure that you know what to do to restore each application package. Know all of the values and parameters that must be entered.
- Record Avaya and other contacts and data about your system on the Avaya IR System Data Form.
Maintain backups
- Maintain two complete backups of your system. Identify backups by type, content, and date.
- Store backup copies away from the Avaya IR system (off-site, if possible).
- If your system is connected to a host, maintain a current copy of your host gen.
