|
|
|
|
|
Data exchange involves the following:
Applications on the Avaya IR system can define database tables and place content from variables into database table fields.
When a caller inputs touchtones, the content of the response is placed into a system variable. It can also be placed in custom variables.
When a caller speaks, speech recognition software converts the voice into data (see Detecting speech). This data is analyzed by the speech recognition proxy and the relevant parts are extracted. This data is also placed in variables.
Applications on the Avaya IR system can retrieve data from database tables.
