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To support voice response operations, an Avaya IR system may communicate with remote servers that store databases, with proxy servers for text-to-speech and speech recognition, or both. Using servers outside the Avaya Interactive Response system provides flexibility and increased storage capacity. However, problems with the LAN and with servers themselves can interrupt or cut off access to required functions.
Understanding how to check LAN connections and communications helps you to identify the cause of voice response problems faster when servers are part of the picture. The following are typical causes of problems with server communications over the LAN:
You can receive help with troubleshooting server problems from your LAN administrator and from Avaya. Before seeking assistance, be sure to:
