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Troubleshooting

Troubleshooting an IR system can be a complex process. The purpose of this section is to provide basic troubleshooting information for customers and for Avaya support representatives who are new to the platform.

The Maintenance section of this online help system describes actions customers can take to keep their IR systems running optimally, and provides detailed information on how Avaya supports maintenance and troubleshooting activities.

In This Section

Troubleshooting overview

Troubleshooting guidelines

Investigating operations problems

Checking hardware

Checking communications

Troubleshooting hardware problems

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