Running a Remote Update Manually

You might need to run a remote update manually to populate the user database quickly or to correct database inconsistencies that were discovered during an audit.

To run a remote update manually:

 

1. Log in to the Communicatioin Manager Messaging web page.

2. Under Reports, select Measurements.

The system displays the Measurements page

3. Select Feature as the type, with the cycle set for a day.
4. Write down the current number of remote users.
4. Under Server Administration, select Request Remote Update.

The system displays the Request Remote Update page.

5. Select a server name from the drop-down menu. The Request Update button, which remains grey before this action now turns active
6. Click Request Update.
    

Tip: You can know the status of an update by using the Refresh Update Status button. The current status is reflected: pending or competed with the time stamp.

 

Note: The update might take some time, possibly hours, depending on the number of users on the remote system. Avoid running the remote update during prime time hours.

7. When the remote update is complete, under Messaging Administration, select Subscriber Management.
8. On the Manage Subscribers page, the networked machines are listed under Remote Subscribers.
9. To view the remote subscribers for which you recently did the update, click the Manage button provided for that machine. The system displays the Manage Remote Subscribers page. Check that the remote users are listed on the local system.
10. Now, go back to measurements page to confirm the number of remote users. Please redo, steps 2 and 3.
11. Under Logs menu, select Administrator. The system displays Administrator's Log page.
12. Click Display to get the logs. Now,
12. View the Administrator's Log to verify that no conflicts or problems occurred with the remote update.

This ensures that the manual process of remote updates was successful.

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