Unlocking a Subscriber's Mailbox

For security purposes, the messaging system allows only three login retries per user session before disconnecting. The messaging system also monitors the number of unsuccessful consecutive login attempts to a specific mailbox across multiple calls to the messaging system. If this number exceeds the number defined on the System- Parameters Features screen, the messaging system locks out that subscriber's login ID, thus preventing further system access. The subscriber cannot access the messaging system until you unlock the subscriber's login.

Use the Edit Subscriber screen, Page 1 to unlock a subscriber's mailbox.

Things to Consider About Unlocking a Subscriber's Mailbox

 

Security/toll fraud

If a subscriber is repeatedly locked out of the messaging system, some unauthorized person may be attempting to tamper with that subscriber's mailbox. Report this to the subscriber's manager or to your company security office before unlocking the login ID. If the unsuccessful login attempts were made from an extension other than that of the owner of the mailbox, the Administrator's Log contains information about the break-in attempts.

Screen access

Both messaging administrators using the vm login, and system administrators using the sa login can access the Subscriber screen and unlock a subscriber's mailbox.

Unlocking a Mailbox

To unlock a subscriber's mailbox:

 

1. Log in to the Communication Manager Messaging web page.
2. Under Messaging Administration, click Subscriber Management.

The system displays the Manage Subscriber screen.

3. Click the Manage button to view either Local or Remote Subscribers.
4. Select a subscriber and click the Edit/Delete the Selected Subscriber button. The Edit Local Subscriber or Edit Remote Subscriber page.
5. On the Basic Information box, select y in the Locked? field.
4. Click Save.

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