A demarcation point defines the extent
of Avaya's responsibilities for a product. Beyond this point, the customer
is responsible for providing overall service. Generally, Avaya is responsible
for all Avaya-provided equipment.
Demarcation Point for LAN Connectivity
The demarcation point for Avaya
Communication Manager Messaging (CMM) server and Avaya Communication Manager are TCP/IP server ethernet ports. The customer is responsible
for:
- The LAN cable
- The connector at the end
of the cable for connection to the Communication Manager server
- LAN administration not performed
on the Communication Manager server and Communication Manager Messgaing
- Maintaining the TCP/IP addresses
and administration on the Communication Manager server after cutover, unless otherwise
specified by contract
- Providing the IP address,
subnet mask, and gateway information for administration on the Communication Manager server
Avaya service technicians who are
dispatched for messaging system installation are not responsible
for troubleshooting the customer's LAN.
Demarcation Point for FAX Messaging
Avaya FAX Messaging uses
the same equipment as voice messaging. The voice card ports
support both voice messages and fax messages without additional cabling
or hardware. As with messaging, the point of demarcation for FAX Messaging is the same as the switch integration point of
demarcation.
Avaya service technicians dispatched for system installation are not responsible for troubleshooting customer fax machines.
Demarcation Point for Internet Messaging
The demarcation point for Internet Messaging is the same as that listed for LAN connectivity. In addition, the customer is responsible for:
- The service agreement with an Internet service provider (ISP)
- A connection to the ISP or directly with the Internet if an ISP is not used
- SMTP setup
- POP3 client information and setup if you are providing POP3 access as part of Internet Messaging
- IMAP4 client information and setup if you are providing IMAP4 access as part of Internet Messaging
In addition, Internet Messaging can only trace delivery of a message to the trusted server, which is the last point before delivery to the ISP or Internet connection. Message status can be traced in the Messaging Logs. Given the nature of internet delivery mechanisms, a message cannot be followed between endpoints. This is a distinct difference from the digitally networked aspect of a messaging network, in which it is possible to trace the delivery of a message from origination to endpoint
