A demarcation point defines the extent
of Avaya's responsibilities for a product. Beyond this point, the customer
is responsible for providing overall service. Generally, Avaya is responsible
for all Avaya-provided equipment.
Demarcation Point for LAN Connectivity
The demarcation point for the Avaya
INTUITY TCP/IP is the Communication Manager server ethernet ports. The customer is responsible
for:
- The LAN cable
- The connector at the end
of the cable for connection to the Communication Manager server
- LAN administration not performed
on the Communication Manager server
- Maintaining the TCP/IP addresses
and administration on the Communication Manager server after cutover, unless otherwise
specified by contract
- Providing the IP address,
subnet mask, and gateway information for administration on the Communication Manager server
Avaya service technicians who are
dispatched for INTUITY AUDIX system installation are not responsible
for troubleshooting the customer's LAN.
Demarcation Point for INTUITY FAX Messaging
Avaya INTUITY FAX Messaging uses
the same equipment as INTUITY voice messaging. The voice card ports
support both voice messages and fax messages without additional cabling
or hardware. As with INTUITY AUDIX, the point of demarcation for Avaya
INTUITY FAX Messaging is the same as the switch integration point of
demarcation.
Avaya service technicians dispatched for Avaya INTUITY system installation are not responsible for troubleshooting customer fax machines.
Demarcation Point for INTUITY Internet Messaging
The demarcation point for Internet Messaging is the same as that listed for LAN connectivity. In addition, the customer is responsible for:
- The service agreement with an Internet service provider (ISP)
- A connection to the ISP or directly with the Internet if an ISP is not used
- SMTP setup
- POP3 client information and setup if you are providing POP3 access as part of Internet Messaging
- IMAP4 client information and setup if you are providing IMAP4 access as part of Internet Messaging
In addition, Internet Messaging can only trace delivery of a message to the trusted server, which is the last point before delivery to the ISP or Internet connection. Message status can be traced in the Messaging Logs. Given the nature of internet delivery mechanisms, a message cannot be followed between endpoints. This is a distinct difference from the digitally networked aspect of an INTUITY AUDIX network, in which it is possible to trace the delivery of a message from origination to endpoint
