This section includes steps for the following processes:
Get the Planning Forms from the Project
Manager
You will need a lot of information prior to beginning an installation.
The project manager for the installation gives you planning forms that
provide this information. It primarily consists of IP addresses, subnet
mask addresses, logins, passwords, people to contact, the type of system,
and equipment you need to install.
If Necessary, Get the Serial Number of the
Media Gateway That Hosts the INTUITY AUDIX System
You need this number to upload a new license and authentication file
for the Communication Manager server and/or INTUITY AUDIX system. The serial number of the
media gateway is written on a sticker that is attached to the back of the media gateway
chassis.
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Note: This task is
necessary only if the IA 770 INTUITY AUDIX system is an aftermarket
addition to the Communication Manager server. In this case, the new license
file will contain INTUITY AUDIX permissions.
When you are installing a Communication Manager server with an IA 770
INTUITY AUDIX system under the same work order, the license and
authentication files you install for the Communication Manager server should already
contain INTUITY AUDIX permissions. |
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Note: If possible,
ask the customer or your project manager to check for the serial
number prior to going to the customer site for the installation. |
Complete the RFA Processes and Download
Communication Manager and/or IA770 INTUITY AUDIX Remote Field Update (RFU) Software
to Your Laptop
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Note: This task is
necessary only if the IA 770 INTUITY AUDIX system is an aftermarket
addition to the Communication Manager server. In this case, the new license
file will contain INTUITY AUDIX permissions.
When you are installing a Communication Manager server with an IA 770
INTUITY AUDIX system under the same work order, the license and
authentication files you install for the Communication Manager server should already
contain INTUITY AUDIX permissions. |
Refer to the Communication Manager documentation for more information about RFA, see IA 770 INTUITY
AUDIX Documents and How to Order Them. The RFA process retrieves a new license for the Communication Manager server that contains
permissions for INTUITY AUDIX software.
Also, check your planning forms for the most recent IA770 INTUITY AUDIX
remote field updates (RFUs). Remote field update packages have the format
A<number>rf+<letter>.rpm
or C<number>rf+<letter>.rpm
(for example, C6037rf+a.rpm). You should download any INTUITY
AUDIX RFUs to your laptop the same way you download Communication Manager software.
The INTUITY AUDIX RFUs are available from the Software Download section
of the http://www.avaya.com/support website on the Internet.
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Note: It may not be
necessary to update the Communication Manager software. Check with your
project manager or check the version of existing software on the
Communication Manager server. |
If Necessary, Configure Your Laptop to
Connect with the Communication Manager server Services Port
Refer to the Communication Manager documentation for more information about configuring your laptop to
connect with the Communication Manager server services port, see IA 770 INTUITY
AUDIX Documents and How to Order Them.
Log in to the Communication Manager server
- Connect your laptop to the services port
of the Communication Manager server. Your laptop must already be configured
for this connection.
- Choose one of the following options:
- To access the SAT interface, use a SSH session to access 192.11.13.6 5022.
- To access the Communication Manager server, use a SSH session to access 192.11.13.6 5022.
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Note: You must enter
the exact IP address 192.11.13.6. This is a special IP address
for the laptop/Communication Manager server connection. |
- When the login prompt appears, log in as craft.
- When prompted, enter the appropriate password.
- You are prompted to suppress alarm origination. Generally you should
accept the default value (yes).
- Enter your terminal type. Accept the default value vt100,
or enter the appropriate type for your computer. If your laptop uses
Windows 2000, use terminal type w2ktt and the w2ktt
terminal emulation escape keys.
Log in to the Communication Manager server Browser Interface
- Connect your laptop to the services port
of the Communication Manager server. Your laptop must already be configured
for this connection.
- Open a browser (Internet Explorer 6.0 Service Pack 1), and
enter the URL http://192.11.13.6 to log
on as craft.
The system displays the Maintenance Web Pages main menu.
Prepare the Communication Manager server for the Upgrade
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Note: This task is
necessary only if the IA 770 INTUITY AUDIX system is an aftermarket
addition to the Communication Manager server. When you are installing a Communication Manager server with an IA 770 INTUITY AUDIX system under the same work
order, the Communication Manager server software files (.tar files) you installed for
the Communication Manager server should contain INTUITY AUDIX software. |
Refer to the Communication Manager documentation for more information about preparing the Communication Manager server for an upgrade, see IA 770 INTUITY
AUDIX Documents and How to Order Them.
Upload and Install the License and Authentication
Files
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IMPORTANT!
This task
is necessary only if the IA 770 INTUITY AUDIX system is an aftermarket
addition to the Communication Manager server. When you are installing
a Communication Manager server with an IA 770 INTUITY AUDIX system under the same
work order, the license and authentication files you installed
for the Communication Manager server should contain INTUITY AUDIX permissions. |
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Note: If previous
license and authentication files have been installed, you must
remove them from the Communication Manager server FTP directory. |
Refer to the Communication Manager documentation for more information about installing new license files, see IA 770 INTUITY
AUDIX Documents and How to Order Them.
Check the License Mode
- On the Maintenance Web Pages main menu, click License
Files.
The system displays the View License Status
screen.
- Check that the CommunicaMgr License Mode field says Normal.
If Necessary, Load and Install the Most Recent
Communication Manager Software and Complete the Communication Manager server/Media Gateway Installation
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Note: This task
is necessary only if the IA 770 INTUITY AUDIX system is an aftermarket
addition to the Communication Manager server or
you must perform a system recovery. When you are installing
a Communication Manager server with an IA 770 INTUITY AUDIX system under the same
work order, the Communication Manager server software files (.tar files) you installed
for the Communication Manager server should contain INTUITY AUDIX software. |
Refer to the Communication Manager documentation for more information about loading new software, see IA 770 INTUITY
AUDIX Documents and How to Order Them.
The most recent Communication Manager server software (the most recent .tar file) includes
the most recent IA 770 INTUITY AUDIX software. However, once the
.tar file is loaded onto the Communication Manager server,
you use the Communication Manager server Install screens to install the Communication Manager server software, but
you use the INTUITY AUDIX autoinstall command
to install IA 770 INTUITY AUDIX.
You may also need to load and install the most recent Communication Manager
software. This software is required in order to allow the Communication Manager server to support
the IA 770 Intuity AUDIX system.
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Note: Be sure to check
to see if Communication Manager server update software is necessary with the View Software
Version screen. |
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At the Reboot in Progress screen at the end of the software installation
process, the system does not tell you when the reboot is complete.
Do not click Continue
until you are sure the reboot is complete. Otherwise, the installation
will fail.
To know when the reboot is complete, open a DOS
window and ping the Communication Manager server with the command ping
-t 192.11.13.6. |
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Be sure to make the upgrade permanent. This task ensures that
the Communication Manager server continues to use the new software.
If yoiu fial to perform this task, the Communication Manager server may
revert to old software when it reboots, and Communication Manager server will lose its
translations.
1. From the Maintenance Web Pages main menu, click Make
Upgrade Permanent. Under Server Upgrades
2. Click Submit to make the upgrade
permanent. |
If Necessary, Upload RFUs and Additional Announcement
Sets
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Note: This task is
necessary only if the customer requests additional languages or
IA770 INTUITY AUDIX remote field updates are required. |
The language packages, also called announcement sets, allow system
users to hear voice prompts and system announcements in other languages.
The system is shipped from the factory with the following language packages
installed:
