Table: Field Definitions: Automated Attendant Subscriber Screen, Page 3
| Field Name |
Valid Input |
Description/Procedure |
| Allow Call Transfer? |
y = yes
n = no (default) |
Allows callers to transfer out of the AUDIX system via * 8 when this automated attendant is reached.
Security Risk!
To reduce the risk of toll fraud, it is strongly recommended that
this field be left at its default setting of n for most attendants.
|
| Button: |
Display only |
The telephone keypad numbers from 1 to 9 and
0.
|
| Extension: |
- 3- to 10-digit extension
- e
|
For each button number you want a caller to
use, type a 3-digit to 10-digit extension (depending on your dial
plan) or e. The default is a blank.
- Type an extension if you want to connect a call to this extension when the caller presses the associated button number. The extension could lead to a nested automated attendant or bulletin board, ring at a telephone, or connect directly to a voice mailbox.
If the extension leads to a nested attendant, that attendant must already have been created.
- Type e if you want the caller to dial any extension or name beginning with the associated button number.
Callers can dial the extension if the Addressing Format:
field on Automated Attendant Subscriber
screen, page 2 is extension.
Callers can dial the name if the Addressing Format:
field on Automated Attendant Subscriber
screen, page 2 is name. If they are using name addressing,
the Extension field for buttons 2 through 9 must
all be e.
The associated voice prompt instructs the caller to enter an
extension or name.
For a menu with only one button option, the value in this field
must be an extension.
|
| Treatment |
- Blank
- call-answer
- guest-greeting
- transfer
|
For any extension listed, enter one of the following to identify how the AUDIX system handles the call when this button is pressed:
- blank — Means the corresponding button selection on the telephone keypad is not an available menu selection. Note that a blank in the
Extension field requires a blank in the Treatment field.
- call-answer — Puts the call directly into the mailbox for the extension and plays the call answer greeting, attendant menu, or bulletin board message without transferring through the switch.
- guest-greeting — Puts the call into the mailbox for the designated extension (without transferring through the switch), plays the standard guest greeting ("Please leave a message for name"), and allows the caller to record a message.
- transfer — Transfers the call to the extension on the switch.
|
| Comment |
- Blank
- From 1 to 29 alpha-
numeric characters
|
This is an optional field that can be used
for any notation that could help to identify the extension. This
field could be helpful should you need to modify the attendant's
functions or re-record the attendant menu at a later date.
|
| Timeout, Extension |
- Blank
- A 3-digit to 10-digit
extension
|
Specifies the extension to which the caller
goes when the timeout period has elapsed. If this field is left
blank, the caller is disconnected after two timeout periods elapse.
|
| Timeout, Treatment |
- Blank
- call-answer
- guest-greeting
- transfer
|
See the Treatment field description
above to determine your choice. This field identifies how the
system handles the call if a timeout occurs and no input is received.
- If you leave this field blank, the
Timeout, Extension: field must be blank.
- If you type an entry in this field, the
Timeout, Extension: field must contain an entry.
|
| Timeout, Comment |
- Blank
- From 1 to 29 alpha-
numeric characters
|
This is an optional field that can be used
for any notation that could help to identify the extension. This
field could be helpful should you need to modify the attendant's
functions or re-record the attendant menu at a later date.
|
| Length of Timeout on Initial Entry: |
From 0-9
Default: 5 |
This is the number of seconds the system waits for a response from the caller. |
