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INTUITY AUDIX Basics

Overview

Logging In to the INTUITY AUDIX System

You can actually log in separately to two different parts of the INTUITY AUDIX system:

  • The INTUITY AUDIX Web pages
  • The INTUITY AUDIX command prompt screens

Login

You can use one of the following logins for the INTUITY AUDIX system:

Table: INTUITY AUDIX Logins
Login
Definition
Allows you to access:
sa
System administrator
  • All INTUITY AUDIX command prompt administration screens
  • All Web-based INTUITY AUDIX administration pages
vm
Voice messaging administrator
  • Most AUDIX command prompt administration screens
craft
Services technician
  • All AUDIX command prompt screens
  • All Web-based administration pages
  • All S8300 Web-based administration screens.
 


Your service technician installs your system with default passwords. You need to immediately change these passwords after the installation is complete. After familiarizing yourself with the basic operations of the INTUITY AUDIX system detailed in the next few sections, set a new password.

Login Procedure for INTUITY AUDIX System

To log in to the INTUITY AUDIX system:

  1. Open a compatible Internet browser on your computer desktop. Currently only Internet Explorer 5.x and Netscapte 4.7x are supported.

    The system displays your Internet Home page.

  2. In the Address (or Location) field of your browser, type the IP address or name of the S8300 Media Server and press Enter.

Note: You can determine the IP address by contacting your LAN administrator or selecting the Configure Server main menu option and accessing the Configure Ethernet Interfaces screen.

The system displays the Avaya Security Notice screen.

  1. Press Continue.

The system displays a server security alert.

  1. Click OK.

The system displays a security certificate.

  1. Click Yes if you feel secure about the certificate. (If you do not feel secure, click on the Install Avaya Root Certificate option on the S8300 main menu after you log in.)

The Login Page is displayed.

  1. In the Username field, type your login ID (for example, sa or vm), and press Enter or click Login.

The Password field or the Access Security Gateway (ASG) challenge is displayed.

  1. Type your password (initially you get this from your installer) or the correct ASG response and press Enter or click Login.

Note: If you are logging in as craft, the Suppress Alarm screen is displayed. Enter y to prevent alarming (during installation or maintenance) or n to allow new alarm to work normally.

The system displays the S8300 main menu.

  1. Select items from the S8300 main menu by clicking on them. Use the browser Back button to go back one level, or click any main menu item to change pages.
  2. From the S8300 main menu, select Messaging Administration to access the Messaging Administration main menu.
  3. To login to the AUDIX Command Prompt screen from the Main Menu, select the following menu items:
    Global Administration
    Messaging Administration

The system displays the Command Prompt screen and a login prompt. The login field is prepopulated with the login you used to log in to the S8300.

  1. Type the password for the login that appears in the login field and press Enter.

Note: If you are logging in as vm, the TERM [linux]? prompt appears. Enter an appropriate terminal type (vt100, 4410, 4425, 513, ntt) and press Enter.

The system displays the AUDIX Command Prompt Screen with the cursor at the command prompt.

  1. Enter the command that allows you to access the AUDIX screen that you want.

Tip: See The Command Line for a description of the AUDIX commands.

Logging Out of the INTUITY AUDIX Command Prompt Screen

To exit Intuity AUDIX command prompt screens, and return to the main menu:

  1. At the AUDIX Administration screen enter command: prompt, enter exit.

The cursor moves into the Command Prompt window and the Command Prompt window displays Not Connected in the window border.

  1. Click Return to Main (if logged in as sa or craft) or Logoff (if logged in as vm).

The system displays the Messaging Administration main menu.

Using the Messaging Administration Main Menu and Pages

The Messaging Administration main menu and the pages it leads to provide general system administration and settings for the INTUITY AUDIX system. The following are available from most of the pages:

  • Return to Main button that links back to the main menu
  • Save, Submit, Add (or some action) that executes a command or makes a system change
  • Help button that opens a separate browser window to display the applicable help topic
  • Field names that open a separate browser window to display the applicable field description

INTUITY AUDIX Administration Screens

Instructions in this Help system assume that you used the sa login to access the Avaya INTUITY system.


The Avaya INTUITY system allows more than one person to perform the same function by using the same screen, for example, to add a subscriber to the AUDIX system database. However, if two people happen to be, for example, editing the same subscriber's profile, only the changes made by the person who saves the screen last are written to the system database. The other person's changes are lost.

Accessing Administration Screens

You access the various INTUITY AUDIX administration screens primarily through commands that you type at the command prompt. This is a different method of access from the browser pages that are used to gain access to other parts of the system.

To follow along with explanations in this section, use the sa or vm login to access the AUDIX Command Prompt screen. See Logging In for more information.

The following sections describe how to use the AUDIX administration screens.

Screen Layout

Layout of the AUDIX Command Prompt Screen represents the basic layout of the AUDIX Command Prompt (AUDIX Administration) screen.

Screen Components

The Component Descriptions: AUDIX Command Prompt Screen table provides details about each area of the AUDIX Command Prompt (AUDIX Administration) screen.
Standard Screen Function Keys

Several function keys perform standard actions regardless of the screen that you are viewing. Other commands are unique to a particular screen. The following table describes the purpose of each standard function key.

Table: AUDIX Administration Standard Function Keys
Function Key
Purpose
F1 (Cancel)
Aborts the current activity and returns the cursor to the command line. When the cursor is on the command line, F1 erases the entire contents of the command line. On a Help screen, F1 returns to the screen on which the Help screen was requested.
F2 (Refresh)
Repaints the screen.
F3 (Enter)
Submits the information entered on a screen for the action specified on the command line. When the cursor is in the command line, F3 requests execution of the command.

Note: Return has the same effect as F3 (Enter) when the cursor is on the command line. On a screen, Return moves the cursor forward from one field to the next.

F4 (Clear Fld)
Clears an entire field in a screen or a single keyword from the command line. For example, if the command line contains the command list cos and you press F4, the command line changes to list.
F5 (Help)
When the cursor is on the command line, pressing this key is identical to typing the help command; that is, it displays a screen that explains all the types of Help available in the INTUITY AUDIX system. When the cursor is on a screen, this key requests Help for the entire screen.
F6 (Choices)
When the cursor is on the command line, this key requests a menu of valid entries for command line keywords. Once a Choices menu is displayed, pressing F6 selects the highlighted item from the menu.
When the cursor is on a screen, F6 requests Help for the particular field where the cursor appears. The Field Help menu provides an explanation of the field and a list of valid values or actions for the field. When a Field menu is displayed, pressing F6 again selects the highlighted item from the menu.
F7 (NextPage)
Moves forward through multiple pages of administration screens, reports, or Help screens.
F8 (PrevPage)
Moves backward through multiple pages of administration screens, reports, or Help screens.

Function Key Substitutes

With some remote administration setups, the function keys are inoperable in the INTUITY AUDIX administration screens and browser-based INTUITY AUDIX pages. Therefore, it might be necessary to use keystrokes as a substitutes for onscreen function keys.

The Function Key Substitutes table lists the keystrokes that you use in place of the function keys.

Table: Function Key Substitutes
Function Key
Keystroke Substitution
F1 (Cancel)
Control+X
F2 (Refresh)
Control+L
F3 (Enter)
Control+E
F4 (Clear Fld)
Control+K
F5 (Help)
Control+W
F6 (Choices)
Control+C
F7 (NextPage)
Control+N
F8 (PrevPage)
Control+P
DOWN ARROW
Control+I
BACKSPACE
Control+H
TAB
Control+J
The Command Line

This section describes the syntax for the commands that activate the INTUITY AUDIX administration screens.

Verb-Object Syntax

The commands to activate the INTUITY AUDIX administration screens follow a verb-object syntax. A qualifier such as a subscriber or machine name can be added to some verb-object commands.

The structure of the INTUITY AUDIX screen-activation commands is:

Verb or Verbs Object or Object Phrase Qualifier or Qualifiers

Each of these three elements of the command-line is described below.

See AUDIX Administration Screens Organized by Verb and By Object in the Screen Summary section for a complete list of the screen-activation commands.

Command-Line Verbs

The first element of the command line is the verb, which specifies the type of action. The following is a list of INTUITY AUDIX verbs in the command line. Those marked with an asterisk (*) are complete commands; that is, they are never combined with objects or qualifiers.

add
audit
change
copy
display
exit*
get
help*
list
logoff*
print
remove
reset
test
toggle
trace


Command-Line Objects and Object Phrases

The second element of the command-line is the object or object phrase. This is usually a screen name. The screen name consists of one or more words that identify the screen. If more than one word is used, you must type a hyphen between the two words to ensure that the object phrase has no embedded spaces. Screen names are generally (but not always) the same as the title of the screen as it appears on your monitor. Examples of objects and object phrases are alarms, measurements, remote-messages, subscribers, and system-parameters.

Command-Line Qualifiers

The third element of the command-line is the qualifier. A command-line qualifier can be a subscriber extension number (12345), a date (7/21/99), a subscriber name ("Jane Doe"), and other specific parameters. Note that a qualifier with an embedded space, such as the subscriber name Jane Doe, must be put in quotation marks, such as: "Jane Doe".

Variations of Commands

You can activate most screens by more than one version of a command. The different versions of the screen-activation command are distinguished by the verb that begins the command line, and the qualifiers that end it. For example, there are four versions of the command to activate the Subscriber screen:

  • add subscriber name/number
  • change subscriber name/number
  • display subscriber name/number
  • remove subscriber name/number

All of these commands activate the Subscriber screen with information about the subscriber, whose name or telephone number you typed. The display and remove versions of the command activate a display-only version of the screen. The add and change versions of the command activate a data entry version of the screen that allows you to make changes to the features assigned to the AUDIX subscriber specified by name/number.

Command-Line Abbreviation

For most screen-activation commands, you can enter a minimum unique subset of the full command string, and the system expands the entry. For example, the command change system-parameters sending-restrictions can be abbreviated to ch sy s since this is a unique subset of the full command.

The abbreviation of each word in the command must be represented by the first n letters of the word in the correct spelling order, where n is the minimum number of letters that uniquely specifies the command word. As a general rule, n is equal to 2. In other words, it usually takes two characters to uniquely identify each element of the command line. There are two exceptions to the correct-spelling rule: announcement-set is abbreviated annc, and class of service is abbreviated cos.

In the previous example, the string ch sys s is acceptable as a unique subset of the full command. However:

  • The string chg sys s is not acceptable because chg is not the first three letters of "change."
  • The string ch s s is not acceptable because ch s is not unique; that is, it could also mean change subscriber or change system-parameters.

Note that hyphenated words such as system-parameters and sending-restrictions are treated as single words.

Command Structure

You can build a command one word at a time. For example, at the beginning of the command line you can press F6 (Choices) to see a list of all valid command verbs. If you then enter ch, the system expands ch to change and lists all valid words that can follow change. If you then enter sy, the system expands the command line to change system-parameters and lists all valid words that can follow.

If you enter a string that is not a valid command word or is not a valid or unique abbreviation, the system notifies you of the mistake. If you omit a required command qualifier such as a subscriber name or extension, or a port address, the system prompts you for the missing information.

Command-Line Help

While you are entering a command, pressing the F6 (Choices) function key displays a menu of allowable command words in the activity window. The choices that are displayed depend on the position of the cursor in the command line. That is, the allowable command words displayed when you press F6 (Choices) are only those command words that can follow the word or words, if any, that are currently to the left of the cursor. Select from the choices displayed on the menu by using the Tab key or the arrow keys or by typing the first one or two characters of the desired menu choice.

Command History and Command-Line Editing

The system memory retains a list of the 10 most recently entered commands. After you enter a command, you can scroll back through a list of previous commands by using the Up Arrow key. Each time you press the Up Arrow key, the previous command in the command list is retrieved. Each time you press the Down Arrow key, the next command in the command list is retrieved. The retrieved command is placed on the command line with the cursor at the end of the line. This is a convenient way to re-enter commands that contain subscriber names or telephone numbers, for example, without needing to retype the entire command.

The following table shows the editing actions that are possible once you display a previously executed command on the command line.
 
Table: AUDIX Administration Command Line History and Editing
Key
Purpose
F1 (Cancel)
Erases the entire contents of the command line.
Left Arrow
Moves the cursor to the beginning of the previous word on the command line.
Tab or Right Arrow
Moves the cursor to the beginning of the next word on the command line.
Up Arrow
Moves through previously completed commands.
Down Arrow
If you have gone too far through previously completed commands, moves back through the commands.
Backspace
Deletes the character preceding the cursor.
F4 (Clear Fld)
Clears a single keyword from the command line. For example, if the command line contains the command list cos and you press F4, the command line reads list.
F5 (Help)
Displays a screen that explains the types of help available in the INTUITY AUDIX system.
F6 (Choices)
Displays a menu of valid entries for command-line keywords. Once a Choices menu is displayed, press F6 to select the highlighted item from the menu.
F3 (Enter)
Expands a shortened version of a command and activates the screen.

Example of Command Line History and Editing

You can also combine some of these editing operations, for example, when you need to add several subscribers at one time.

To add the first subscriber with extension 1000:

  1. Type add subscriber 1000.
  2. Fill in the data entry fields on the screen.
  3. Press F3 (Enter) to save the information about this subscriber to the system database.

To add the next subscriber, a new subscriber with extension 2000:

  1. Press F4 (Clr Fld).
  2. Enter 2000.

This activates the Subscriber screen. It is now ready for you to enter information about the subscriber with extension 2000.

Or, to change the record you just added:

  1. Press the Up Arrow key to retrieve the previous command.
  2. Press the Left Arrow key several times to move to the beginning of the line.
  3. Press F1 (Clr Fld) to remove the add keyword.
  4. Enter change in its place.

Using AUDIX Administration Screens to Enter Data

Some AUDIX Administration screens have data entry fields in which you enter values, such as subscriber extension numbers, announcement IDs, or Class of Service names. Other fields are display-only fields. You cannot enter data in display-only fields.

Moving Between Data Entry Fields

The table for Screen Navigation Key Descriptions shows the keys that are used to move between data entry fields within a screen.

Table: Screen Navigation Key Descriptions
Key
Purpose
Tab and Return
Moves the cursor to the next field on the current screen in a left-to-right, top-to-bottom order. From the last field on a screen, this moves the cursor to the first field on the same screen.
Shift + Tab
Moves the cursor to the previous field on the current screen in a right-to-left, bottom-to-top order. From the first field on a screen, this moves the cursor to the last field on the same screen.
Backspace
Deletes the last character entered in the field and moves the cursor backward one position.
Delete
Can delete all entries on a screen. Use Delete only if specifically mentioned on the screen, such as Press Delete to Cancel.
Home
Moves the cursor to the beginning of the current field.
End
Moves the cursor to the end of the current field.
F4 (Clear Field)
Clears the current field.
F6 (Choices)
Displays a menu that lists the valid values, if any, for a field. You can select from the menu entries to populate that field.

Data Entry

When a screen is activated, the cursor is positioned at the beginning of the first data-entry field. The data-entry fields have limits to the number of characters that you can enter, depending on the nature of the field. Generally, the length of the field corresponds to the maximum number of characters allowed for that field. To obtain this information, position the cursor in a data entry field and press F6 (Choices). If you type invalid information into a field, the system displays a Help message that contains information to clarify the required input.

Some data entry fields are optional, while others require you to enter a value before saving the information to the system database. If you try to save information entered on a screen without entering all of the required information, the system displays a Help message that notes the missing information.

You can reuse a screen once information entered on it has been saved. Combine the editing and cursor movement operations to place the cursor back at the first data entry field as described in the example on Example of Command Line History and Editing. When you type a character in the first position of a field, the previous contents of the field are cleared, and the new characters are entered in the field.

Field Help and Selecting Valid Values from the Choices Screen

When the cursor is in a field, pressing the F6 (Choices) function key displays information about the field and lists the valid values that can be entered in that field, if any. If there are several valid values, you can select one from the list by using Tab, Shift+Tab, and the Arrow keys, or by typing the initial character of a value.

Log in to the S8300 Media Server Main Menu

To log in to the S8300 Media Server Main Menu:

  1. Open a compatible Internet browser on your computer desktop. Currently only Internet Explorer 5.x and Netscapte 4.7x are supported.

    The system displays your Internet Home page.

  2. In the Address (or Location) field of your browser, type the IP address or name of the S8300 Media Server and press Enter.

  3. Note: You can determine the IP address by contacting your LAN administrator or accessing the G700 Media Gateway command line interface and typing show interface mgp.

The system displays the S8300 splash screen.

  1. Press Continue.

    The system displays a server security alert.

  2. Click OK.

    The system displays a security certificate.

  3. Click Yes if you feel secure about the certificate. (If you do not feel secure, click on the Install Avaya Root Certificate option on the S8300 Main Menu after you log in.)

    The Login Page appears

  1. In the Username field, type your login ID (for example, cust or craft), and press Enter or click Login.

    The Password field appears or Access Security Gateway (ASG) challenge appears.

  2. Type your password (initially you get this from your installer) or the correct ASG response and press Enter or click Login.

    Note: If you are logging in as craft, the Suppress Alarm screen is displayed. Enter y to prevent alarming (during installation or maintenance) or n to allow new alarm to work normally.

The S8300 Main Menu appears.

Accessing the S8300 System Administration Terminal (SAT) Command Line through Telnet

To log in to the S8300 SAT command line:

  1. Click the Start button on the lower left corner of your PC desktop.

    The PC displays the Start menu.

  2. Click the Run option.

    The PC displays the Run window.

  3. Type telnet <S8300_IP_address> in the Open field and click OK. Instead of the IP address, you can type the full domain name of the S8300 server (for example, S8300.dr.acme.com).

    The PC displays the Login prompt in the Telnet window.

  4. Type the login name in the Login field. Use craft, cust, or another login that is administered for the S8300 Media Server. Do not use sa or vm, which are for the INTUITY AUDIX system.

  5. Type the password in the Password field and press Enter.

    The PC displays the Linux command line.

  6. Type sat and press Enter.

    The PC displays the Login prompt for the S8300 SAT command line.

  7. Log in again as in Steps 4 and 5.

    The PC displays the SAT command line.

Accessing the SAT Through ASA

Some administration tasks that support the INTUITY AUDIX system require use of the MultiVantage™ System Administration Terminal (SAT) window. The easiest way to access the SAT window is through the Avaya Site Administration (ASA) software, which is available from the S8300 main menu. (Other methods for accessing the SAT are also available. For more information, see Welcome to Avaya S8300 Media Server and Avaya G700 Media Gateway, 555-234-200.)

You might need to download ASA software to your PC first. If so, from the S8300 main menu, click VisAbility Standard Management Solution (ASA, ATE, VoIP Trial) and follow the instructions to download the asa_ate_voip_cd.exe file, which contains the ASA software.

To access the SAT through ASA, do the following:

  1. From the S8300 main menu, click on Start ASA.

    The system displays the ASA Login window.

  2. Click the Log in manually to the system box and click OK.

    The system displays the Manual Login window.

  3. Enter the login (cust or craft) and password.

    The system displays the ASA main menu with the SAT screen.

Changing Administration Passwords

When your system is installed, the sa and vm logins come with a default password. You are required to change this password immediately. There are certain minimum standards that passwords must follow.

Note: To change administrator passwords, you must log in to the S8300 SAT screen using the dadmin login and password.

Additionally, you can administer several parameters of the password aging feature that will enhance the level of security that the system maintains.

This section provides the procedures for changing passwords by setting password aging.

Note: You also administer subscriber default passwords and password aging. That information is in a different section of the documentation. See Reassigning Subscriber Default Passwords.

Guidelines for Administrator Passwords

To minimize the risk of unauthorized people using the INTUITY AUDIX system, follow these guidelines for system administrator passwords.

  • Establish a new password as soon as the INTUITY AUDIX system is installed.
  • Use from 6 to 11 alphanumeric characters. The password must include at least one�numeric character and two alphabetic characters.
  • Never use obvious passwords, such as a telephone extension, room number, employee identification number, social security number, or easily guessed numeric or letter combinations (for example, denver or audix).
  • Do not post, share, print, or write down passwords.
  • Do not put the password on a programmable function key.
  • Change the password at least once per month. You can administer your system to age the password and notify you that a new password is required.

Changing Administrator Passwords

You have to immediately change the password for the sa and vm login after your system is installed. Once the new password is established, establish a regular schedule for changing the password, for example, at least monthly. Be sure to inform any other AUDIX administrators or system administrators of the change in passwords.

Both system administrators and AUDIX administrators can change passwords. AUDIX administrators who log in with the vm login can change the password for the vm login only. System administrators who log in with the sa login can change the password for both the sa login and vm login.

Changing an Administrator Password or Password Aging

To change the password for the sa or vm login:

  1. Using the dadmin login and password, access the S8300 SAT screen.
  2. At the enter command: prompt, enter change password sa (or vm or another login previously administered).

The system displays the Change Password screen.

  1. Complete the fields on this screen by using the information in the table for Field Definitions: Change Password screen.
  2. When you finish entering password information, press F3 to save the information in the system database.

    The cursor returns to the command line, and the system displays the message:

    Command Successfully Completed.

  3. Enter another administrative command at the enter command: prompt or enter exit.

Checking and Setting the System Clock

The INTUITY AUDIX system uses the Linux system clock to perform certain time-dependent tasks, such as placing a time stamp on voice messages and doing the nightly backup of critical system data. The clock was probably set during the installation of your system, but you need to check it during this getting-started phase. Check it again monthly and whenever a Daylight savings time change occurs.

Use the Set Server Time/TimeZone option from the S8300 main menu.

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