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AS (Access Security
Gateway) Alarm
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The following alarm is generated by the AS application and indicates
a problem with the Access Security Gateway (ASG):
AS ASG 2
Description:
Someone tried, and failed, to log in
to the INTUITY AUDIX system by using an ASG-protected login.
Repair Procedure:
- Identify the employee who is using the failing login ID. Verify if
the employee assigned to work on the system has been having difficulty
logging in or needs additional training.
- Test the login. If the login fails, the key might be having problems
or the initial code might have been entered incorrectly. Do the following:
- Administer the key again. The login that is making the change
must be equal to or higher than the login being changed. For example,
the sa login can change both the sa and vm logins, but the vm login
can change only the vm login.
- Test the login after changing the ASG secrect key. If the login
continues to fail, contact
the remote support center.
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