The following alarms are generated by the SW application and indicate
a problem with the switch integration:
SW OVERLAN
1
Description:
The host switch link has been out
of operation for too long. When the link is not in operation, the INTUITY
AUDIX system does not provide call coverage.
The system resolves this alarm when
the link returns to operation.
Repair Procedure:
SW OVERLAN
2
Description:
A remote switch link has been out
of operation too long. When the link is not in operation, the INTUITY
AUDIX system does not provide call coverage for the remote subscribers.
This alarm is resolved automatically
when the link comes up.
Repair Procedure:
SW OVERLAN
3
Description:
The host switch link has been in service
and out of service too frequently. When the link is not in operation,
the INTUITY AUDIX system does not provide call coverage.
Repair Procedure:
SW OVERLAN
4
Description:
A remote switch link has been in service
and out of service too frequently. When the link is not in operation,
the INTUITY AUDIX system does not provide call coverage for remote subscribers.
Repair Procedure:
SW OVERLAN
5
Description:
The host name resolution failed. The
system cannot match a host name to an IP address. The INTUITY AUDIX system
cannot connect to the system with the host name.
Repair Procedure:
SW OVERLAN
6
Description:
The switch rejected the INTUITY AUDIX
system's session connection attempt. Because of this rejection, the INTUITY
AUDIX system cannot communicate with the switch. Callers will need to
enter an extension number to reach a mailbox. Also, callers are not able
to transfer to other destinations.
Repair Procedure:
SW OVERLAN
7
Description:
The switch failed to send an acknowledgment
message to the INTUITY AUDIX system's request for a session connection
within the allowed period of time. Because of this failure, the INTUITY
AUDIX system cannot establish a link to the switch. If this condition
persists, it will lead to a major alarm that indicates that the link is
not in operation.
Repair Procedure:
SW OVERLAN
8
Description:
The INTUITY AUDIX system sent data
to the host switch and did not receive an acknowledgment message within
the allowed period of time. This condition can be the result of network
delays, a loss in LAN connectivity, or problems with the switch that caused
the switch to fail to send the message.
Repair Procedure:
SW OVERLAN
9
Description:
The switch failed to acknowledge the
INTUITY AUDIX system's keep alive message. A keep alive message is a message
that the INTUITY AUDIX system sends to the switch during idle periods
or after a fixed interval to ensure that the connection is still good.
If this condition persists, it will lead to a major alarm that indicates
that the link is down.
Repair Procedure:
SW OVERLAN
10
Description:
The software is experiencing internal
errors.
Repair Procedure:
SW OVERLAN
11
Description:
The INTUITY AUDIX system is unable
to use some of its administered values. It cannot obtain the port numbers
or IP addresses for the switch.
Repair Procedure:
SW OVERLAN
12
Description:
The INTUITY AUDIX system is unable
to use some of its information about timeout periods and audits. The audits
and the generation of alarms could be affected.
Repair Procedure:
SW OVERLAN
13
Description:
The INTUITY AUDIX system is unable
to use some of its information about timeout periods and retry intervals.
The system logs the error and then uses default values.
Repair Procedure:
SW OVERLAN
14
Description:
The switch is sending invalid options
to the INTUITY AUDIX system, and the options might need to be adjusted
on the switch side. The INTUITY AUDIX system cannot establish communication
with the switch. Since the link is not in operation, the system is not
integrated. Callers need to enter an extension number to reach a mailbox.
Also, they are not able to transfer to other destinations.
Repair Procedure:
SW OVERLAN
15
Description:
The link to the switch is not operational
because it was removed from operation.
Repair Procedure:
To repair the alarm:
SW SWIN 0
Description:
One of the following events occurred:
- The system failed to locate
a process. Callers might be asked to enter extension numbers.
- The multiple hunt group initialization
failed. Callers who are reaching systems that are operating a serial
integration (DMS-100 or 5ESS) are asked to enter extension numbers.
- The attendant translation
initialization failed. The INTUITY AUDIX system is unable to operate
the Automated Attendant feature.
- The trunk translation initialization
failed. If DID lines are directly connected behind the INTUITY AUDIX
system and these lines are being used as lines to log in to the INTUITY
AUDIX system from outside the switch, the calls carried on these lines
will fail.
Repair Procedure:
SW SWIN 1
Description:
The system failed to register a process.
When the system answers the telephone, it asks the callers to enter extension
numbers. While this alarm is active, message-waiting indicators are not
updated.
Repair Procedure:
SW SWIN_IF 0
Description:
The system has an invalid parameter
specification in a parameters file. The system might ask callers to enter
extension numbers. While this alarm is active, message-waiting indicator
updates might fail.
Repair Procedure:
SW SWINDIP
1
Description:
The INTUITY AUDIX system failed to
use some of the information that was sent from the switch. Some telephone
calls might not get the expected call answer treatment.
Repair Procedure:
SW SWINDIP
2
Description:
The INTUITY AUDIX system had trouble
with starting software that was used to interpret information from the
switch. When the system answers the telephone, it asks callers to enter
extension numbers.
Repair Procedure:
SW SWINSERIAL
1
Description:
The INTUITY AUDIX system could not
open and use the assigned serial port. This alarm failure is possibly
due to a hardware failure. When the system answers the telephone, it asks
callers to enter extension numbers. While this alarm is active, message-waiting
indicators are not updated.
Repair Procedure:
SW WRITER
1
Description:
The serial link between the INTUITY
AUDIX system and the switch is not operational. When the system answers
the telephone, it asks callers to enter extension numbers. While this
alarm is active, message-waiting indicators are not updated.
Repair Procedure:
