The following
alarms are generated by the VP application and indicate a problem with
the voice platform:
VP CGEN 2
Description:
The system cannot access a system
table, possibly because of corruption. System functionality is severely
impaired.
Repair Procedure:
VP CGEN 3
Description:
An internal process cannot communicate
with other internal processes. System functionality is severely impaired.
Repair Procedure:
VP CGEN 4
Description:
The system failed to receive a message
because an internal process could not communicate with other internal
processes. System functionality is severely impaired.
Repair Procedure:
VP CGEN 5
Description:
The system cannot communicate with
a process. System functionality is severely impaired.
Repair Procedure:
VP CGEN 6
Description:
The system failed to start up properly.
System functionality is severely impaired.
Repair Procedure:
VP CGEN 7
Description:
The system failed to allocate memory
internally for data. System functionality is severely impaired.
Repair Procedure:
VP CGEN 8
Description:
The system could not access analog-line
interface cards. The cards are unusable. The system is unable to answer
or process telephone calls.
Repair Procedure:
VP CGEN 11
Description:
The system failed to perform the indicated
function on a voice channel or an analog-line interface card. System functionality
is severely impaired.
Repair Procedure:
VP CGEN 12
Description:
The system failed to perform the indicated
function on a voice channel or an analog-line interface card. Card functionality
is impaired.
Repair Procedure:
VP CGEN 17
Description:
The system failed to save circuit
card configuration changes. The system will lose shared memory updates
during a restart or a reboot. Call processing will probably not be affected
until a reboot or a restart.
Repair Procedure:
VP CGEN 18
Description:
The system detected a hardware failure
on a voice channel or an analog-line interface card. Card functionality
is impaired.
Repair Procedure:
VP CGEN 21
Description:
An internal software error occurred
when the system was identifying channel characteristics during a restart
or a reboot. After the restart or the reboot, a channel is unusable.
Repair Procedure:
VP CGEN 22
Description:
The system failed to reset the restriction
list for a channel. System functionality could be impaired if applications
are assigning resource restrictions to channels.
Repair Procedure:
VP CGEN 25
Description:
A service registration file has a
bad format or is the wrong version. The service corresponding to this
registration file might be started incorrectly. If the service is not
started correctly, it will not function properly.
Repair Procedure:
VP CGEN 27
Description:
The system could not open a file.
Repair Procedure:
VP CGEN 28
Description:
A call to a third-party API failed.
Repair Procedure:
- Stop
the messaging software (voice system).
- Start
the messaging software (voice system).
- If the alarm remains
active, contact your remote support center.
VP CGEN 31
Description:
The system detected an error in describing
groups to the Resource Manager. Applications that are using the equipment
group might not function correctly.
Repair Procedure:
VP CGEN
32
Description:
The system is unable to read the
function resource characteristics.
Repair Procedure:
VP CGEN 34
Description:
The system failed to perform an action
on a file.
Repair Procedure:
VP CGEN 37
Description:
The system experienced difficulty
while it was enabling a feature license. The text-to-speech feature is
not available. Other features on the system that are already enabled will
not be affected.
Repair Procedure:
VP CGEN 38
Description:
The system experienced difficulty
while it was enabling a feature license. The text-to-speech feature is
not available. Other features on the system that are already enabled will
not be affected.
Repair Procedure:
VP CGEN 39
Description:
The system experienced failure while
it was enabling a feature license. The text-to-speech feature is not available.
Other features on the system that are already enabled will not be affected.
Repair Procedure:
VP CHRIN 1
Description:
The system detected an error while
it was describing channel characteristics to the Resource Manager. System
functionality is severely impaired.
Repair Procedure:
VP CPUPERF
2
Description:
The CPU is overworked. There is insufficient
idle time.
Repair Procedure:
- To repair the problem, do one of the following:
- Decrease system usage.
- Increase system capacity.
VP CPUPERF
4
Description:
The system is using too much kernel
memory (kmem).
Repair Procedure:
VP CRON 2
Description:
A system process has been operating
for over 24 hours.
Repair Procedure:
VP DSKMG
1
Description:
The indicated file cannot be accessed.
Applications that need to reserve speech files could fail.
Repair Procedure:
VP DSKMG
2
Description:
An application cannot be reserved
by a file. Applications that need to record to the file will be incomplete.
Repair Procedure:
VP INIT 1
Description:
The system configuration from the
previous operation is completely lost, so the system is using default
values. Services must be reassigned to channels, the channels must be
placed into service, and circuit card functionality must be specified
for the system to operate under any configuration other than the default
settings. The system might not process telephone calls until after the
system has been readministered.
Repair Procedure:
VP INIT 5
Description:
The system cannot save configuration
data to the hard disk. If the voice system is stopped and started, some
or all of the voice system's administered values could be lost, and system
functionality will be severely impaired.
Repair Procedure:
VP INIT 6
Description:
The system is having trouble with
determining the identity of an analog-line interface card. The card is
not operational. Call processing could be impaired.
Repair Procedure:
VP MTC 1
Description:
A card is unable to provide TDM clock
to the system, and the card state has changed to BROKEN. This alarm can
indicate a possible hardware problem with the card. Applications that
are dependent on this card will not function.
Repair Procedure:
VP MTC 7
Description:
An internal software error occurred
during a request for a resource or a release. The system could not process
the request, and a card or channel might not be available.
Repair Procedure:
VP MTC 9
Description:
An internal software error occurred while the system was attempting to
download firmware to a circuit card.
Repair Procedure:
VP MTC 10
Description:
TDM diagnostics failed one or more
diagnostics tests. One or more circuit cards might be in the BROKEN state
and unable to function. Applications that are dependent on the card will
not function.
Repair Procedure:
VP MTC 13
Description:
One of the circuit cards is in the
BROKEN state because it is not receiving clock. The system will not be
able to use the circuit card in the BROKEN state.
Repair Procedure:
VP SF_VXMDI
2
Description:
The system experienced an abnormal
termination of an Avaya INTUITY FAX Messaging process. The fax transmission
that was occurring at that time failed.
Repair Procedure:
VP SF_VXMDI
3
Description:
The system experienced an illegal
transition. The fax transmission that was occurring at that time failed.
Repair Procedure:
VP SF_VXMDI
4
Description:
The system experienced an internal
assertion failure. The fax transmission that was occurring at that time
failed.
Repair Procedure:
VP SF_VXMDI
5
Description:
A driver call failed. The fax transmission
that was occurring at that time failed.
Repair Procedure:
VP SOFTWARE
4
Description:
One of the following events has occurred:
- The system is unable to free
previously reserved space. This alarm indicates an application error
and could eventually result in failed requests to allocate space for
voice or fax recording.
- The system experienced a failure
during an audit. The system could experience failures in recording voice
or fax messages.
- A speech audit detected an
inconsistency. The system could experience failures in recording voice
or fax messages.
- The system is unable to reserve
space. The system could experience failures in recording voice or fax
messages.
Repair Procedure:
VP SOFTWARE
15
Description:
The system detected an invalid value
or a nonexistent overhead file. The system will use the default overhead
values, which can adversely impact performance. If the default overhead
values are acceptable, system operations will not be affected.
Repair Procedure:
VP SPEECH_FS
1
Description:
The system is unable to reserve space
because no space is available. Subscribers and callers will not be able
to record messages.
Repair Procedure:
- Ask subscribers
to delete unneeded messages.
Deletion of unneeded messages
will help free space in the system as a temporary repair.
- Contact
your remote support center.
VP THR 2
Description:
The system exceeded the minor threshold
level for messages. This alarm typically indicates that too many messages
of a particular type are being generated.
Repair Procedure:
VP THR 3
Description:
The system exceeded the minor threshold
level for messages. This alarm typically indicates that too many messages
of a particular type are being generated.
Repair Procedure:
VP THR 4
Description:
The system exceeded the major threshold
level for messages. This alarm typically indicates that too many messages
of a particular type are being generated.
Repair Procedure:
VP UNIX 3
Description:
The operating system kernel detected
an error, and the system software placed a copy of the message into the
log. The type of error present will determine the impact on the system.
These errors might not cause the system to stop (panic), but they usually
indicate that system functionality is impaired.
Repair Procedure:
VP UNIX 4
Description:
The operating system kernel detected
an error, and the system software placed a copy of the message into the
log. The type of error present will determine the impact on the system.
Repair Procedure:
VP UNIX 5
Description:
The operating system kernel detected
an error, and the system software placed a copy of the message into the
log. The type of error present will determine the impact on the system.
Repair Procedure:
VP UNIX 6
Description:
The operating system kernel detected
an error, and the system software placed a copy of the message into the
log. The type of error present will determine the impact on the system.
Repair Procedure:
VP VCHKOANM
02
Description:
More than 90 percent of purchased
voice hours are used.
Repair Procedure:
VP VROP 2
Description:
The system cannot record or add a
phrase. Phrases that are already recorded will continue to play properly.
Repair Procedure:
VP VROP 4
Description:
A voice function might have failed,
and the system canceled the request. Callers affected by the error will
hear nothing. The system will not disconnect the call until the caller
disconnects. Each time this failure occurs, the system will generate one
message.
Repair Procedure:
VP VROP 5
Description:
Erroneous speech playback or coding
might have occurred. The speech that was heard or recorded might have
been terminated prematurely or replaced with other speech. Subsequent
speech coding or playback could also be affected until the system is restarted.
Repair Procedure:
VP VROP 6
Description:
The system is unable to read a speech
configuration file, or the file has an invalid or duplicate entry. The
system will use default values for nonexistent entries until the problem
is corrected. However, the default numbers could be unsatisfactory and
could cause load or performance problems.
Repair Procedure:
VP VROP 7
Description:
Phrase creation failed because of
insufficient space in the speech file systems. This condition had an impact
on administrative commands or caused the message recording to fail. Additional
similar attempts will also fail.
Repair Procedure:
VP VROP 8
Description:
An initialization failure occurred.
Repair Procedure:
VP VROP 10
Description:
A failure occurred while the system
was performing an action on a phrase. The system aborted the action. This
alarm could be caused by an excessive voice activity load.
Repair Procedure:
VP VROP 11
Description:
The system has insufficient speech
buffers for the number of channels in use. Each time this alarm occurs,
an action fails.
Repair Procedure:
VP VROP 12
Description:
An attempt to add a new phrase to
the speech file system failed because the phrase limit was exceeded. This
condition could have had an impact on administrative commands or caused
message recording to fail. Other attempts will also fail.
Repair Procedure:
VP VROP 14
Description:
The system failed to access the speech
file indicated. Applications that need access to this file will be incomplete.
Repair Procedure:
VP VROP 15
Description:
The system was attempting to copy
or add a phrase to the speech file system, and the attempt failed. This
failure usually occurs during backups or restores.
Repair Procedure:
VP VROP 18
Description:
The system has failed to play or record
messages. This failure is likely to continue to occur until the problem
is resolved.
Repair Procedure:
VP VROP 19
Description:
A timeout failure occurred while the
system was performing an action on a phrase, and the system aborted the
action. This alarm could be caused by excessive load on the system or
a problem with an analog-line interface card.
Repair Procedure:
VP VROP 20
Description:
A VROP application error occurred.
Repair Procedure:
VP VROP 22
Description:
The system could not reserve a file.
Applications that need to record to the file will be incomplete.
Repair Procedure:
VP VOICE_PORT
1
Description:
More than 25 percent of the system's
channels are not operational.
Repair Procedure:
VP VOICE_PORT
2
Description:
An analog-line interface card or a
channel is busied out. The system cannot use the equipment.
Repair Procedure:
