The following
events are generated by the VP application and indicate a problem with
the voice platform:
VP ADMIN001
Description:
The system uses this event to log
command executions for display in the Administration History Log or in
the Maintenance Log.
ADM001 messages show the Process ID, process name, executed
command, and status.
Repair Procedure:
No corrective action is necessary.
VP AUDIX_FS0004
Description:
AUDIX voice messaging files were corrupted.
Subscribers cannot send or receive messages. Subscribers might be hearing
"System experiencing difficulties."
This alarm might occur if the system crashed or if AUDIX
was not shut down gracefully.
Repair Procedure:
- Stop the messaging
software (voice system).
- Start the messaging
software (voice system).
- Verify that users can create and retrieve messages. If users cannot
create and retrieve messages, contact your remote support center.
VP CGEN001
Description:
The system detected an unexpected
message about internal communications.
Repair Procedure:
VP CGEN020
Description:
The system has no service assigned
and does not answer calls.
Repair Procedure:
- Assign service to channels.
VP CGEN023
Description:
A channel was returned to the default
owner because of an abrupt exit of the prior channel owner. Any outstanding
activities on the channel are canceled, and the channel is made available
to take new calls.
Repair Procedure:
No corrective action is necessary.
VP CGEN024
Description:
The system failed to execute a process.
Repair Procedure:
VP CGEN026
Description:
The system experienced a timeout failure
when it attempted to idle the specified channel.
Repair Procedure:
VP CGEN036
Description:
This is an informational message that
occurs at startup.
Repair Procedure:
No corrective action is necessary.
VP CIOX001
Description:
The indicated file cannot be accessed
for the reason listed in the message. Applications that require playing
from or recording to the file will be incomplete.
Repair Procedure:
VP CIOX002
Description:
The indicated file cannot be reserved
for the reason listed in the message. Applications that require recording
to the file will be incomplete.
Repair Procedure:
VP CPU_DATAPEG
Description:
The system’s CPU usage exceeded
configuration guidelines.
Repair Procedure:
VP CRON001
Description:
The system detected that CRON was
not running and started it.
Repair Procedure:
No corrective action is necessary.
VP FAX001
Description:
The fax could not be sent.
Repair Procedure:
This is an informational message.
No corrective action is necessary.
VP FAX002
Description:
The fax could not be received.
Repair Procedure:
This is an informational message.
No corrective action is necessary.
VP FAX004
Description:
The system cannot get the transmitting
subscriber's information.
Repair Procedure:
This is an informational message.
No corrective action is necessary.
VP FAX005
Description:
A general fax error, such as a disconnect,
occurred.
Repair Procedure:
This is an informational message.
No corrective action is necessary.
VP ICK001
Description:
The integrity checking process has
received an invalid request. The system is ignoring the request.
Repair Procedure:
VP ICK002
Description:
The integrity checking process encountered
an internal error.
Repair Procedure:
VP ICK003
Description:
The integrity checking process received
a command request.
Repair Procedure:
No corrective action is necessary.
VP ICK004
Description:
The integrity checking process was
completed.
Repair Procedure:
No corrective action is necessary.
VP ICK005
Description:
The integrity checking process changed
the state of the operating system kernel auto-reboot flag. The Maintenance
Log message lists the new state.
Repair Procedure:
No corrective action is necessary.
VP ICK006
Description:
The integrity checking process took
the identified action. The Maintenance Log message lists the action.
Repair Procedure:
No corrective action is necessary.
VP ICK007
Description:
The directory location for the integrity
checking process’ file is accessible to nonauthorized users. The
file is not secure and could be vulnerable to corruption that could have
an impact on system functionality.
Repair Procedure:
VP ICK008
Description:
A file that is used by the integrity
checking process is accessible to non-authorized users. The file is not
secure and could be vulnerable to corruption that could impact system
functionality.
Repair Procedure:
VP ICK009
Description:
The integrity checking process found
and corrected a problem with the specified file.
Repair Procedure:
No corrective action is necessary.
VP ICK010
Description:
The integrity checking process found
a file specified by a rule that does not meet the requirements of the
rule. Depending upon the rule, the integrity checking process could attempt
to correct the problem or simply report it.
Repair Procedure:
VP ICK011
Description:
The integrity checking process is
changing to the run level listed in the message. A change in run levels
affects which rules are in force.
Repair Procedure:
No corrective action is necessary.
VP INIT002
Description:
The system cannot find a circuit card.
Repair Procedure:
VP INIT003
Description:
The system recognized a new circuit
card.
Repair Procedure:
No corrective action is necessary.
VP INIT004
Description:
The system has taken administrative
action to renumber channels.
Repair Procedure:
No corrective action is necessary.
VP INIT008
Description:
The system detected a change in the
voice system hardware and automatically renumbered the channels.
Repair Procedure:
No corrective action is necessary.
VP KERNEL_MEMPEG
Description:
The system is using too much kernel
memory (kmem).
Repair Procedure:
- Determine the frequency of the event's occurrence.
If the event is occurring:
- Only during the system's peak traffic hours, you might need to
purchase additional resources. Contact your sales representative
to purchase additional resources.
- At times other than the peak traffic hours, contact
your remote support center.
M_CGEN024
Description:
The system failed to execute a process.
Repair Procedure:
VP MTC002
Description:
The card state for the identified
card or channel changed as the result of an external action.
Repair Procedure:
No corrective action is necessary.
VP MTC003
Description:
The card state for the identified
card changed to broken. Applications dependent on this card will not function.
Repair Procedure:
VP MTC004
Description:
The system started diagnostics on
the card listed in the Maintenance Log message.
Repair Procedure:
No corrective action is necessary.
VP MTC005
Description:
The indicated card successfully passed
all performed diagnostics.
Repair Procedure:
No corrective action is necessary.
VP MTC008
Description:
A clock is present on the card that
is listed in the Maintenance Log message.
Repair Procedure:
No corrective action is necessary.
VP MTC011
Description:
TDM diagnostics passed.
Repair Procedure:
No corrective action is necessary.
VP MTC012
Description:
TDM diagnostics started.
Repair Procedure:
No corrective action is necessary.
VP
PAGE_SCANSPEG
Description:
The system is experiencing too many
page scans per second.
Repair Procedure:
VP SPDM008
Description:
The speech disk manager started.
Repair Procedure:
No corrective action is necessary.
VP THR001
Description:
The system exceeded the threshold
level for messages.
Repair Procedure:
VP TRIP002
Description:
Corrupt data has been detected on
the system.
Repair Procedure:
- No corrective action is necessary. This is an
informational message.
VP UNIX001
Description:
The operating system kernel detected
an error and logged it to the system console. The INTUITY system software
then placed a copy of the message into the Maintenance Log.
UNIX001 messages are informational messages. The impact of the event on
voice system functionality depends on the content of the message and the
severity of the problem.
Repair Procedure:
VP UNIX002
Description:
The operating system kernel detected
an error. The type of error that is present then determines the impact
on the system. These errors might not cause the system to stop, but they
usually indicate that system functionality is impaired.
Repair Procedure:
VP VCHK001
Description:
More than 80% of the purchased hours
are being used.
Repair Procedure:
- Ask subscribers
to delete unneeded messages.
- Stop
the messaging software (voice system).
- Start
the messaging software (voice system).
- If the problem still
exists, purchase additional hours of speech. For more information, contact
your Avaya sales representative.
VP VROP001
Description:
The administrator’s attempt to
run an administrative command, for example, list phrases, add a phrase
to the speech file system, copy a phrase from the speech file system to
a operating system file, or erase a phrase, has failed. Call processing
is not affected.
Repair Procedure:
VP VROP013
Description:
The system is not able to guarantee
that speech gaps will not occur. Gaps can occur between phrases or within
a phrase.
Repair Procedure:
VP VROP016
Description:
A phrase in the speech file system
is corrupt. The phrase cannot be played or removed until the problem is
corrected. Call processing for other phrases is not affected.
Repair Procedure:
VP VROP017
Description:
The system detected some type of anomaly
while performing the action listed in the Maintenance Log entry. The voice
response action might not have been completed successfully.
Repair Procedure:
VP VROP021
Description:
The system reached the maximum number
of customer input and output processes, therefore delaying speech playback.
Excessive load on the system can cause this condition.
Repair Procedure:
No corrective action is necessary. This is an informational
message that indicates a condition that is not severe.
VP VROP023
Description:
The system experienced a stutter in
speech.
Repair Procedure:
No corrective action is necessary.
VP WIO_DATAPEG
Description:
The system’s input/output wait
times exceeded the configuration guidelines.
Repair Procedure:
