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Home > Maintenance > Voice Equipment Diagnostics > Busying Out Voice Channels

Busying Out Voice Channels

Busying out an analog-line interface card (virtual ports on the CWY1 board for the INUITY AUDIX) takes all channels on that card out of service so that calls are not forwarded to those channels. You can also busy out one or more individual channels.
 


Do not busy out all of the analog-line interface at once. Busying out all of the channels at once can leave no channels available on the system to accept incoming calls.

To busy out voice channels:

  1. Access the Messaging Administration main menu and select:

    Diagnostics
            Voice Equipment Diagnostics
                   Busy Out           

    The system displays the Busyout of Voice Equipment page.

  2. Complete the fields on this screen using the information provided in the table Field Definitions: Busyout of Voice Equipment page.
  3. Click Busyout.
  4. When the state change is complete, the system displays the Busyout of Voice Equipment results page.

  5. Click Return to Main.

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