This topic provides information you can use to troubleshoot the INTUITY
AUDIX platform, including the serial modem, voice ports, keyboard, and
modem.
The Serial
Modem Does Not Answer
Possible Cause
Action
Probable Fix
There is no power to the modem.
Check the power source.
Apply power to the modem.
The modem is not connected.
Verify that the modem is connected properly.
Connect the modem correctly.
The Voice
Ports Are Answering in Standalone Mode
Possible Cause
Action
Probable Fix
The voice port administration does not match
the extension numbers attached to the ports.
Verify that the voice port administration
matches the extensions to which the voice ports are attached.
Change the voice port assignment to match
the extensions to which the ports are connected.
Subscribers have the wrong PBX assigned.
Verify that the correct PBX is entered in
the Switch Number field on page 1 of
the Subscriber screen.
Assign the correct switch in the subscriber profile.
Verify that the assigned switch is defined correctly in the
system's switch administration.
Cannot Assign
Voice Ports
Possible Cause
Action
Probable Fix
Additional port activation has not been purchased
by the customer.
Verify the number of ports purchased by the
customer. Access Global Administration > Customer
Options from the main Administration menu. Check the number
of voice ports listed.
