- Invalid Select to indicate this key is an invalid option. Use this setting, if you specifically do not want to associate any action with the key press. This is the default.
- Directory Select to allow the caller to use the Dial By Name feature, when this key is pressed. The Dial By Name feature allows a caller to search for a subscriber extension or mailbox number by “spelling” the person’s name using the telephone keypad.
- Message Select to allow a caller to leave a voice message, when this key is pressed and followed by the mailbox number. This feature is called Quick Message.
Notes:
- If you select this option, make sure you perform one of these actions:
- Either record your Automated Attendant main menu prompt to notify callers that they must enter this key press, followed by the extension of the subscriber they are trying to reach.
- Or Instruct your subscribers that they must include this key press as the first digit, when giving their extension number to potential callers.
- If the key number you configure as Message happens to be the same as the first digit of a mailbox number, Automated Attendant will go directly to voicemail instead of performing the transfer to the extension associated with the mailbox.
Some customers use this feature to create ranges of mailboxes that would never have physical transfers.
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- Transfer Select to allow the caller to transfer to the mailbox number you enter in the Mailbox Number field.
This option is useful for transferring callers to particular departments. For example, “For technical support, press 2”.
- Mailbox Number If you select Transfer as the Action, double-click the adjoining field to enter the number of the mailbox you want to transfer to.
