Site Properties -TUI Tab

Use the Site Properties dialog box, TUI tab to configure the operator mailbox number and define your organization’s daily business hours and control when certain greetings are played by the Automated Attendant.

Launching the Screen

In the Voice Mail System Configuration window, click the voice mail domain (VMD).

Double-click Sites. The system displays the Sites dialog box for the selected voice mail domain.

Click Configure to open the Site Configuration for <VMD name> dialog box.

Select the site for which you want to configure properties and click Properties, or double-click the site name. The system displays the <Site name> Properties dialog box.

Click the TUI tab.

Configuring the Screen Controls

Receptionist Mailbox

Open business hours mailbox Enter the mailbox number to which callers are transferred, when they require operator assistance during business hours.

Out of hours mailbox Enter the mailbox number to which callers are transferred, when they require operator assistance outside of business hours.

Greeting start times

Morning start time Enter the start time for the morning greeting. The default is 09:00.

Afternoon start time Enter the start time for the afternoon greeting. The default is 12:00

Evening start time Enter the start time for the evening greeting. The default is 18:00.

Business hours

Day Select the day of the week for which you want to define business hours. For the selected day, you can then select one of three options: Open All Day, Closed All Day or Open during. Avaya recommends that you set up business hours for each day of the week.

Open All Day Select to specify that the office is open all day. For any day this is set, the Automated Attendant greets callers with the appropriate morning, afternoon, or evening greeting. It uses the start times you specify in the Morning start time, Afternoon start time and Evening start time fields to determine which greeting to play. This is the default setting.

Closed All Day Select to specify that the office is closed all day. For any day this is set, the Automated Attendant plays the closed greeting to callers. They are then transferred to the after-hours operator mailbox.

Open during Select to specify the business and after-business hours for a particular day. If you select this option, you must enter the Open time and Close time.

Open time Enter the time designated as the start of business hours for the selected day. During business hours, the appropriate greeting (morning, afternoon, or evening) is played. The default is 09:00.

Close time Enter the time designated as the end of business hours for the selected day. After business hours, the closed greeting is played. The default is 17:00.