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In addition to the many features and capabilities provided in previous
releases, Avaya Modular Messaging Release 5.0 offers the following
new and enhanced features and capabilities. Note that these features are available only with the MM/MSS configuration. Modular Messaging Release 5.0 does not support Microsoft Exchange and IBM Lotus Domino configuration.
New hardware and software
Avaya introduces S8730 servers for MASs, MSS Standard Availability, MSS High Availability , and the one-X Speech. S8730 uses Quad-Core AMD OpteronTM Processor 2352, which means the applications are capable of running on multiple processors, each with multiple cores. This enables the system to perform tasks simultaneously with better system performance.
These servers are available in four configurations:
- MM MAS (and associated Supplementary, Web Client and WSO)
- MM MSS Standard Availability
- MM MSS High Availability
- One-X Speech
All new installations of Modular Messaging 5.0 are on the S8730 server. This release continues to support S3500 server and customer-provided equipment (CPE) that meets the existing minimum specifications for all current Modular Messaging installations. However, Avaya does not support the S3400-family server hardware in Release 5.0.
New installations of Modular Messaging Release 5.0 systems support the Microsoft Windows 2003 R2 operating system. For software-only sales for the MAS, the customer is responsible for the purchase and installation of the Windows 2003 R2 operating system.
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Administration features
MultiSite is an optional Modular Messaging Release 5.0 feature through which you can use a single Modular Messaging system to serve subscribers at multiple locations. It allows you to centralize the message stores and Message Application Servers (MASs).
With MultiSite, Message Application Servers (MASs) in a single Voice Mail Domain (VMD) communicate with multiple switches with different dial plans, in different locations. Subscribers can match their extension numbers with their mailbox IDs. The length of a subscriber’s mailbox number can be up to 50 digits for a MultiSite enabled system.
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The following are the new subscriber features in Modular Messaging system 5.0:
In Modular Messaging Release 5.0, when call is transferred from Modular Messaging system to a subscriber’s personal operator, and if the operator does not answer the call, the message can either be left in the subscriber’s mailbox or in the personal operator’s mailbox. Administrators can configure this feature.
Modular Messaging Release 5.0, now gives you the option to set the priority for incoming calls to 'Callers' or 'Subscribers'. You can set this option in the Subscriber tab of the Telephone User Interface node in the Voice Mail System Configuration (VMSC). If you set the priority to 'Callers', the Common Caller Interface (CCI) is the same as in the earlier releases. If you set the priority to 'Subscribers', the Modular Messaging system assumes that the call is coming from a subscriber. Therefore, the system does not place the subscriber into the Automated Attendant and prompts the subscriber for the subscriber's mailbox number. However, the subscriber can return to the Automated Attendant by pressing the star (*) key. Also, the number of times the subscribers have to press pound (#) key to log in to their mailbox, from a non-integrated phone, is reduced.
In Modular Messaging Release 5.0, Subscriber Options allow subscribers to configure different sort orders for each message category: New, Saved, Deleted, and Admin.
The message categories vary for each TUI type as below:
- Aria: Displays all four message categories.
- Serenade: Displays New, Saved, and Deleted.
- Audix: Displays only New and Saved.
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Software-only offer for MAS in an MM/MSS configuration
In Modular Messaging Release 5.0, the customers can use their own hardware to run the MAS application in an MM/MSS configuration. Customers must procure the recommended version of Windows operating system and the appropriate servers to run the MAS application. The Software-only offer for the MAS also applies to the supplementary servers and offline storage servers.
However, the MSS is available only on Avaya-provided hardware.
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Serviceability features aim to minimize the time of the initial configuration when installing a new system and for ongoing support improvements. Modular Messaging Release 5.0 offers the following improvements to serviceability:
Modular Messaging 5.0 software installation configures the desktop shortcuts during installation for the following applications:
- VMSC
- Operational History Viewer
- Port Monitor
- Reporting Tool
‘My Computer’ icon is automatically renamed to the appropriate MAS such as MAS1 or MAS2 during the configuration of the MAS. This allows you to easily identify the machine you want to access. The system fetches the name of the MAS from the Data Collection Tool (DCT) file.
The default home page for the browsers on the MAS is set to mss1. Additionally, the application server does not prompt for certificate information from the storage server.
The default size of the log file for the Subscriber Activity log is increased from 100,000 to 9,999,999.
The front end database (FEDB) rebuild tool is available on the MAS in the Avaya Support/Tools directory. The customer can run the FEDB tool to synchronize the subscriber data from the directory and the message store.
This folder now includes other tools such as VSInfo, FEDBresynch, and QSIG MWI.
With Modular Messaging Release 5.0, the MAS boot image is delivered on one single-sided dual-layer DVD against four CDs in previous releases. This change reduces the time to restore an MAS to its original factory image.
In one-X Speech Release 5.0, the speech server allows the user to keep logs for a specific number of days and remove the old logs. This helps to manage the disk space efficiently
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one-X Speech Release 5.0 supports Domino 8.0.2 server.
All Web-based applications, including Web Client, Web Subscriber Options, and MSS Web-based administration, support Microsoft Internet Explorer 8.0. These applications continue to support Microsoft Internet Explorer 6.0 and Microsoft Internet Explorer 7.0.
one-X Speech Release 5.0 supports the default mode of IIS 6.0. This mode delivers the benefits of robust application pooling, automated restarts, scalability, debugging, and better performance tuning.
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