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This is an overview for installing, migrating or upgrading the Avaya Modular
Messaging software in an Avaya Message Storage Server (MSS) configuration.
A new installation can be only software or both hardware and software. A Modular
Messaging system contains two types of servers: a Message Storage
Server (MSS)—either the Message Storage Server Standard configuration
(MSS-S) or the Message Storage Server High-availability configuration
(MSS-H)—and one or more Messaging Application Servers (MAS).
A Modular Messaging system might also include a supplementary
server to handle resource-intensive services, such as the Tracing
service, or to provide offline access storage space for subscriber
messages. MAS and supplementary server can be provided by Avaya or by the customer.
With a new installation you must get the required equipment
and information, set up the system, configure it, test it for correct
operation, and back up the data when done. Complete software installation
information is in the MSS
Installation and Upgrades guide (pdf) and the Installation
and upgrade checklists for Avaya Modular Messaging (pdf). For information about installation of hardware, see Installing the Avaya S8730 Server for Modular Messaging guide.
Installing Modular Messaging in an MSS configuration requires the
following steps:
- Completing preinstallation requirements (Chapter 1)
- Getting the Data Collection Tool (DCT) data file. The project planner, system administrator or other designated expert creates a DCT data file prior to installation using the Modular
Messaging DCT tool. The DCT data file has the extension
mmdct, such as sitefile.mmdct.You will need the DCT
data file to configure the MSS and each MAS.
- Downloading required software and documentation. Before going
to the customer site you need to download the latest software
and documentation from the Avaya
Support Web site. The software includes the latest Outlook
Client and DCT. Documentation includes the latest configuration
notes and installation procedures.
- Reviewing security considerations, test-equipment recommendations.
- Performing initial system setup. This includes some switch
and LAN administration and corporate Windows domain setup (if
the system will use the corporate Windows domain).
- Preparing for hardware installation (See Installing the Avaya S8730 Server for Modular Messaging guide)
- Reviewing installation tool requirements.
- Verifying site requirements, which include:
- Environmental requirements for the system including temperature,
humidity, and heat output in BTUs.
- Weight, space, and installation area considerations such
as air flow and access.
- Customer-provided cabinet specifications.
- Power and ground requirements.
- Demarcation points for PBXs (switches) and the corporate
LAN.
- Installing the system hardware (See Installing the Avaya S8730 Server for Modular Messaging guide)
- Unpacking instructions and equipment inventory.
- Identifying the servers as either MSS, MAS, or MAS-like servers
for handling resource-intensive services or offline storage.
Differences between various server models (depending on the
motherboard or redundant power supplies used) are described.
- Installing the uninterruptible power system (UPS) and one
or more optional extended battery modules (EBMs) in either a
rack-mount or stackable configuration.
- Installing the MSS-S or MSS-H and MAS units in a rack-mount
or stackable configuration. This includes attaching the front
bezel, connecting power cables, and connecting the MAS Dialogic
port boards (if present).
- Installing the keyboard, video, and mouse (KVM) switch in
a rack-mount or stackable configuration.
- Connecting the servers to the Ethernet switch for the private
LAN, and to the corporate LAN.
- Connecting the MAS external modem.
- Connecting the MSS Remote Maintenance Board (RMB) and external
modem (required for international sites).
- Turning on servers.
- Performing initial MSS administration (Chapter 2)
- Setting up the console and logging into the MSS server. Because
the system is not yet administered, you can access the MSS only
from the console (monitor) that is connected to the KVM switch.
- Setting the time and date.
- Setting up network addressing for the corporate and private
LANs.
- Setting up the MSS local machine profile.
- Setting up trusted servers for each MAS, the Message Waiting
Indicator (MWI) server (if present), and a supplementary server
(if present).
- Updating the IMAP4 password, and then rebooting the MSS.
- Configuring the MAS (Chapter 3)
- Displaying an MAS from the console. Because the system is
not yet administered, you can access MASs only from the console
(monitor) that is connected to each server via the KVM switch.
- Configuring an MAS using an existing DCT data file. The DCT
data file should have been created prior to being on the customer
site.
- Preparing the new server, which includes installing anti-virus
software, updating Microsoft Windows, changing power management, and entering RAS IP addresses.
- Configuring MAS port boards.
- Configuring the voice mail system:
- Configuring required domain-wide features, including languages,
verification of services started, TUI and audio setting configurations,
PBX type configurations, serviceability settings, and license
installation.
- Configuring services and features, including Call Me, Notify
Me, Message Waiting Indicator, fax service, languages or text-to-speech,
and offline access to messages.
- Configuring Modem Dialout alarming (if applicable), port boards,
and switch integration.
- Verifying basic operations, including call-handling capability,
alarm setup, and Tracing service operation.
| Note: The steps in this chapter must be repeated
for every MAS and the supplementary server, if any in the system. Procedures identify whether
a step applies to the first MAS, subsequent MAS or to the supplementary server.
The person who installs the MAS, should perform acceptance tests if possible after
administering every MAS, if the port boards and switch administration
permits it. Some configurations require all MASs to be installed
before acceptance tests can be run. |
- Configuring the CPE MAS (Chapter 4)
- Displaying an MAS from the console.
- Configuring an MAS using an existing DCT data file.
- Preparing the new server, which includes completing initial installation
requirements and initial MSS administration and installing Instal Microsoft Windows 2003 R2 operating system if required.
- Installing and enabling Microsoft Windows services on
CPE MAS.
- Running the Modular Messaging Configuration wizard.
- Completing the CPE MAS, which includes installing the required software updates, anti-virus software and configuring the port boards (if required).
- Completing MSS configuration.
- Verifying basic operations, which includes call-handling capability and
alarm setup.
- Completing initial MSS administration (Chapter 5)
- Updating MAS host information.
- Placing the MSS in a Windows domain. You can place the MSS
in either a private or corporate Windows domain, depending on
customer requirement.
- Administering classes of service for required special mailboxes
and for test subscribers.
- Setting up special mailboxes for the postmaster and for fax
service (if used).
- Controlling system-administration access.
- Adding test subscribers with the appropriate telephone user
interface (TUI) for acceptance testing.
- Installing any software updates..
- Performing acceptance tests (Chapter 6)
- Setting up optional monitor tools, which includes the operational
history viewer and the port monitor.
- Running acceptance tests:
- Leaving a call answer message.
- Retrieving test messages in integrated mode.
- Creating and sending a test message in nonintegrated mode.
- Testing the outcalling capability.
- Creating and printing a fax message.
- Removing test subscribers.
- Setting up MSS support and making system backups (Chapter
7)
- Setting up logins and remote access on the MSS, which includes
remote maintenance board and external modem activation, system
registration in the Avaya Automatic Registration Tool, login
and password administration, and point-to-point protocol server
configurations.
- Setting up alarming on the MSS by specifying MSS alarm origination
and testing alarm origination.
- Using the DCT to analyze the current configuration and copying
the DCT data file for backup.
- Backing up the system.
- Completing the installation and handing over the system to
the customer.
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