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This section provides information about accessing the following
Modular Messaging servers remotely. Information includes how to
perform remote administration and maintenance. The Modular Messaging
users who can take advantage of remote access include
administrators, installers, and remote
support engineers.
Each topic applies to the following Avaya Modular Messaging
offers unless noted specifically:
This section includes the following topics:
Remote access overview
Remote access is the ability to use a computer or a network from
a remote location. Remote access is also known as Direct Inward
System Access (DISA). With DISA, users can reach Modular Messaging
from public networks.
Employees, telecommuters, and remote
support engineers can use the corporate network through an
Internet service provider (ISP). Business partners and installers
can connect their personal computers or laptop computers to the
Modular Messaging system. They can use dial-in connections and
computer modems over regular telephone lines to connect computers to
Modular Messaging.
Users also can connect a personal computer or a remote local area
network (LAN) to the corporate LAN through a dedicated line. Several
common methods of remote access through a dedicated line include
Integrated Services Digital Network (ISDN), wireless, cable modem,
and Digital Subscriber Line (DSL).
Accessing the Message Storage Server remotely
In Modular Messaging systems, administrators and on-site
technical support staff use the MSS to store and administer
subscriber mailboxes. The MSS consists of the hardware and software
for the Avaya S3500 family and S8730
family of servers. The Avaya MSS stores all voice, fax, and
text messages that a subscriber receives. The Avaya MSS does not
have access to messages that were sent to a subscriber mailbox on a
separate corporate e-mail server.
This topic includes the following information about remote access
to the MSS:
Remote access to the Message Storage Server
The MSS provides a Web-based interface for administration. Remote
access for MSS administration is supported through the system modem
or through a supported browser on the LAN. For more information, see Using
the MSS web-based administration interface.
The Data Collection Tool (DCT) creates a
file that the Modular Messaging Configuration Wizard (MMCW) uses
during the installation or upgrade of an MSS. The MMCW automatically
sets up inbound remote access to each MSS modem. MMCW configures the
PPP login (sappp) to gain PPP access to the MSS.
For more information, see:
Administrators can use a software package, such as Mailbox
Manager, to administer the MSS remotely. You must administer a
trusted server to provide access to the MSS data through Lightweight
Directory Access Protocol (LDAP). For more information, see Administering trusted servers on the
MSS.
Remote administration and maintenance
The MSS includes two
methods for remote access and troubleshooting the MSS:
- Using a dial-up modem
- Using the SAC/ SAC Lite
Avaya Services personnel use
either the dial-up modem or Secure Access and Control (SAC with SSG)
or SAC Lite to access, troubleshoot, and maintain the servers.
The Access
Security Gateway (ASG) can control the use of
the dial-up modem.
Note:
There are two types of connection to customer devices over the
Internet:
-
SAC - Using SAC, a technician can connect
to the customer network through Internet. From Avaya VPN
connection, they connect to the customer's VPN and then connect to
the Secure Services Gateway (SSG) system. SSG is a hardware
component which collects alarms from network devices, provides a
secure path for delivery of alarms to Avaya Global Services, and
allows Avaya technicians to remotely service the devices on the
customer's network.
-
SAC Lite - Using SAC Lite, a technician
can connect to the customer's network through Internet over the
VPN. SAC Lite does not require a SSG hardware at the customer
location. With SAC Lite, they can connect to a maximum of five
systems at the customer location.
However, VPN is not an Avaya product
but Avaya has offers that incorporate the VPN technology. Customer
also needs to provide an industry standard Internet Protocol
Security (IPsec) VPN as a stable endpoint.
Administrators and service personnel can use a remote access to
perform the following actions on the MSS:
-
Troubleshoot the server.
-
Maintain the server.
-
Change an MSS password.
-
Install software updates.
-
Install subscriber updates.
-
Change subscriber mailbox options and settings.
Administrators and support personnel can use the following
methods to reboot the MSS:
-
Remote Desktop inside the corporate firewall.
-
Make a RAS connection, and then use Remote Desktop from outside
the firewall.
-
System console by pressing the Control+Alt Delete keys.
Note: The default
reboot interval period of MSS is 180 days. Avaya recommends that you
reboot the MSS within 180 days of the last reboot date.
For more information, see:
Accessing the Messaging Application Server remotely
The voice server provides an interface between the message store
(and directory) and the telephone system. In Modular Messaging, the
voice server is known as the MAS.
This topic includes the following information about remote access
to the MAS:
Messaging Application Servers in Modular Messaging
This topic discusses the MAS role in the Modular Messaging
system.
A Modular Messaging MAS—MSS system consists of at least one MAS
and an MSS. The Modular Messaging MAS—MSS supports a maximum of five
MAS units in a voice mail domain (VMD).
Note: In a VMD with multiple MAS units, all the
MAS units must be physically co-located with the MSS and must be on
the same LAN segment as the MSS.
The MAS software can reside on the S3500 server
platform or S8730 server
platform. For more information, see Avaya Modular Messaging for Avaya MSS Release 5.0 Installation and Upgrades (pdf).
Remote access to a Messaging Application server
Administrators configure remote access using Routing and Remote
Access (RAS).
For more information, see:
Data Collection Tool
The Data Collection Tool (DCT) creates a file that the Modular
Messaging Configuration Wizard (MMCW) uses during the installation
or upgrade of an MAS. The MMCW automatically sets up inbound remote
access to each MAS modem.
After administrators or installers run the MMCW and configure the
MAS, they might need to set up remote access manually for each
server. The remote access method depends on the type of Modular
Messaging offer:
-
MAS—MSS, use remote access through either
the dial-up modem or SAC or SAC Lite.
-
MAS—MSS with customer provided equipment, use remote access
through either the dial-up modem or SAC or SAC Liteor customer
provided connection.
Remote administration and maintenance
Modular Messaging servers provide dial-up modem access. Avaya
Services personnel use the either the
dial-up modem or SAC or SAC Lite access for troubleshooting
and maintenance. The MAS provides a modem for RAS connectivity.
Avaya regulates the access restrictions. Only Avaya Services
personnel can use the remote access services.
Avaya Services personnel can also use RAS to perform
administrative tasks over Windows Terminal Services, also known as
Remote Desktop Connection.
Administrators and support personnel can use the following
methods to reboot the MAS:
-
Inside the corporate firewall, use Remote Desktop.
-
Outside the firewall, make a RAS connection, and then use
Remote Desktop.
-
At the system console, press the Control+Alt Delete keys.
Note: Avaya
recommends that you reboot the MAS at regular intervals.The exact
period depends on your system.
For more information, see:
Accessing Web Client
Web Client is an application that subscribers can use to gain
access to, send, and manage the following messages from a Web
browser:
Remote access to Web Client is through
customer provided remote access. The support engineers can also
remotely connect to a Web Client Server through an MAS.
For more information, see:
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