Requesting a license file

Important: When upgrading your CNA servers to version 3.0.3, you must obtain a new license file for your servers. Version 3.0.3 software will not work with a license file from an earlier software version.

To obtain the license file for your server or servers:

1. Retrieve the MAC address of the first Ethernet port (eth0) on the CNA server. Use the show int detail command to retrieve this information.

Sample output is as follows. The MAC address of port eth0 is in bold text.

fe0       Link encap:Ethernet  HWaddr 00:0D:60:0F:92:DC   Link: up
 
          inet addr:148.147.3.49  Bcast:148.147.3.255  Mask:255.255.255.0
 
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
 
          RX packets:26821926 errors:0 dropped:0 overruns:0 frame:0
 
          TX packets:29227292 errors:0 dropped:0 overruns:0 carrier:0
 
          collisions:0 txqueuelen:100
 
          RX bytes:4129356125 (3938.0 Mb)  TX bytes:901200324 (859.4 Mb)
 
          Interrupt:7 Memory:ed4f0000-ed500000
 
          Speed:  a-100MB/s  Duplex: a-full
 

NOTE: If your CNA system has multiple CNA servers, be sure to retrieve the eth0 MAC address of the CNA server that you want to install the license on.

Once the license is installed, you cannot change the server hosting the master license from one server to another. The license is associated with the MAC address of port eth0 on one server and will not worked if installed on a different server.

2. Contact your Avaya account team or your authorized Avaya business partner so they can generate the license file for you. When you request the license, you will be asked to provide the The MAC address of port eth0.
3. Once generated, the license will be available for download or you can request that the license be sent to a specified email address.