DEFINITY Made Easy Tools
Issue 2, November 2000

Links

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Links

Public link (from the internet)

• Avaya Customer Support, the public DEFINITY support website. Technical support is available at this Customer Support Web Site any time, as often as customers need it. It provides online support for basic and intermediate troubleshooting and administrative tasks. It is self-paced with step-by-step instructions, and it meets the customer's need for quick resolution.

Technician links

• Minimum Usable Vintages and Stockable Vintages PDF file (COMPAS 42751 Issue 16 May 1, 2000). The 12/3/1999 version of the file was included on Issue 1 of the CD-ROM, February 2000.


• G3FS: DEFINITY G3 Field Support provides debugging tools, patch information, field trial status, and more, including


• Software Release Information, which allows you to see the release map, MRs, patches, translation compatibility, field trial status, and the Acrobat PDF version of the release letters for DEFINITY loads G3V4 and later.


• Avaya Technical Service Center provides TSC news, information, procedures, product documentation, product information, QPPCNs, and technical information.


• Technician Workbench Home Page provides a starting point for technicians' needs.


• Automatic Registration Tool (ART) performs product registrations and related procedures automatically.


• IntraWorks Technical & Competitive Info provides product and technical support links, including links to the TSO, QPPCNs, and the Connectivity Guide.


• Avaya Product Support Web Page provides breaking information and quick links to tools, technician bulletin boards, and more.


• Express Product Resources (Note that all information here is Avaya proprietary.)


• Product Performance Resource Database provides assistance in troubleshooting based on Maintenance Object, error code, alarm conditions, and more.


• IT Central provides employee connectivity and desktop support.

Documentation links

• All EDOC directories, indexing EDOCs by product, with titles


• Product Publications Catalog

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Copyright� 2000 Avaya Inc

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Always check at the Made Easy Web site for the most current information.