We want your comments

Online survey form

Your comments on this product are EXTREMELY IMPORTANT! Only you can tell us how we can improve this website to better serve your needs.

If you are connected to the Lucent Technologies Intranet, you can fill out this online survey. Otherwise, please go to the Printable survey (PDF format).

Tell us about yourself

Name (optional):
email address (optional):
Phone number (optional):
Years with Lucent: Years as a technician:
Rate your experience:

I am very experienced with upgrading DEFINITY equipment.	Strongly Disagree	1	2	3	4	5	Strongly Agree
I am very experienced with personal computers and the Internet.	Strongly Disagree	1	2	3	4	5	Strongly Agree

Tell us about the upgrade you performed

What upgrade did you perform?
How much time did you expect the upgrade take?
How much time did the upgrade to take?

Did having DEFINITY Made Easy Tools

save you time? YES NO
save a phone call? YES NO

Did you use the manuals included on the CD-ROM? YES NO

Did having the manuals on the CD-ROM

save you time? YES NO
save a phone call? YES NO

Did you make a phone call to the TSO or CSA? YES NO

If you did phone the TSO or CSA, what was your question/problem? Type your response here

Tell us about DEFINITY Made Easy

What did you like best about DEFINITY Made Easy Tools?
What changes can you suggest?
What additional information would you like to see on the FAQ page?
What additional information would you like to see on the LINKS page?

Instructions: Please answer these questions by rating your experience with Upgrades Made Easy tool and CD-ROM from 1 (negative) to 5 (positive)

DEFINITY Made Easy Tools will help new or inexperienced technicians to perform upgrades quickly and correctly.
Strongly Disagree

1

2

3

4

5

Strongly Agree

DEFINITY Made Easy Tools are easy to use.
Strongly Disagree

1

2

3

4

5

Strongly Agree

I personally will use these tools regularly
Strongly Disagree

1

2

3

4

5

Strongly Agree

In general, I would prefer using the DEFINITY Made Easy CD to using traditional DEFINITY documentation
Strongly Disagree

1

2

3

4

5

Strongly Agree

The upgrade steps are presented in the correct sequence.
Strongly Disagree

1

2

3

4

5

Strongly Agree

The information is clearly relevant to the task.
Strongly Disagree

1

2

3

4

5

Strongly Agree

No unnecessary information is presented.
Strongly Disagree

1

2

3

4

5

Strongly Agree

All the necessary information is presented.
Strongly Disagree

1

2

3

4

5

Strongly Agree

The information is accurate.
Strongly Disagree

1

2

3

4

5

Strongly Agree

The sentences are short enough to read easily.
Strongly Disagree

1

2

3

4

5

Strongly Agree

The amount of information presented on a screen is easily managed.
Strongly Disagree

1

2

3

4

5

Strongly Agree

Instructions: Please rate the information presented in DEFINITY Made Easy from 1 (negative) to 5 (positive).

The information presented in DEFINITY Made Easy was:

Difficult to Understand

1

2

3

4

5

Easy to Understand

Enter any comments here

Poorly Organized

1

2

3

4

5

Well Organized

Enter any comments here

Confusing

1

2

3

4

5

Clear

Enter any comments here

Poorly Illustrated

1

2

3

4

5

Well Illustrated

Enter any comments here

Are there enough illustrations? YES NO
If no, where are additional illustrations needed? Enter any comments here

Thank you for taking this survey! To send this form, click the SUBMIT button below.

Instructions: Please answer these questions by rating your experience with Upgrades Made Easy tool and CD-ROM from 1 (negative) to 5 (positive)
DEFINITY Made Easy Tools will help new or inexperienced technicians to perform upgrades quickly and correctly.	Strongly Disagree	1	2	3	4	5	Strongly Agree
DEFINITY Made Easy Tools are easy to use.	Strongly Disagree	1	2	3	4	5	Strongly Agree
I personally will use these tools regularly	Strongly Disagree	1	2	3	4	5	Strongly Agree
In general, I would prefer using the DEFINITY Made Easy CD to using traditional DEFINITY documentation	Strongly Disagree	1	2	3	4	5	Strongly Agree
The upgrade steps are presented in the correct sequence.	Strongly Disagree	1	2	3	4	5	Strongly Agree
The information is clearly relevant to the task.	Strongly Disagree	1	2	3	4	5	Strongly Agree
No unnecessary information is presented.	Strongly Disagree	1	2	3	4	5	Strongly Agree
All the necessary information is presented.	Strongly Disagree	1	2	3	4	5	Strongly Agree
The information is accurate.	Strongly Disagree	1	2	3	4	5	Strongly Agree
The sentences are short enough to read easily.	Strongly Disagree	1	2	3	4	5	Strongly Agree
The amount of information presented on a screen is easily managed.	Strongly Disagree	1	2	3	4	5	Strongly Agree

Instructions: Please rate the information presented in DEFINITY Made Easy from 1 (negative) to 5 (positive).
The information presented in DEFINITY Made Easy was:
Difficult to Understand	1	2	3	4	5	Easy to Understand
Enter any comments here
Poorly Organized	1	2	3	4	5	Well Organized
Enter any comments here
Confusing	1	2	3	4	5	Clear
Enter any comments here
Poorly Illustrated	1	2	3	4	5	Well Illustrated
Enter any comments here
Are there enough illustrations? YES NO If no, where are additional illustrations needed? Enter any comments here