Using Scripts to Simulate Caller Responses

Creating Scripts for Testing > Using Scripts to Simulate Caller Responses

	Using Scripts to Simulate Caller Responses

In cases where you do not want to manually simulate responses made by callers, whether they are ASR, DTMF, or action responses, you can use an XML script to automate the responses.

You might do this as you do not have a microphone attached to your computer, or you do not want to disturb your co-workers.

Note that, if you do not enable scripting in the Avaya Voice Browser (AVB), or if no configuration is defined for a particular command, the AVB performs the default action for that command. See Summary of Connector Commands.

To use a script to simulate caller responses:

Create the caller response script.

See Creating a Response Script.

Save the script file to the desired location.

On the Avaya Voice Browser Script tab, select the check box labeled Enable script file processing.

Tip:

To prevent the AVB from trying to recognize any inputs from a microphone, Avaya recommends that you turn off your microphone when using a script to simulate audio input.

Perform one of the following actions:

In the Script file name field, enter the full path to the script. An example of this is:

C:\temp\simulationScript.xml

Use the Browse button to navigate to and select the script file.

Run the application simulation.