Using Transitional Audio Prompts

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	Using Transitional Audio Prompts

Transitional audio prompts can be used in the following two places:

The Property form item - This usage is typical when the system requires more than a couple seconds to process an action or request by the caller. The idea is that the caller should never have the impression that nothing is happening. Some sort of audio cue, like music for example, can indicate to the caller that the system is processing data and the caller should stay on the line.

See Property.

The Bridged Transfer application item - This usage is typical when the system requires more than a couple seconds to complete a call transfer. The idea is that the caller needs to know that the call has not been disconnected, but rather that the system is working to complete the call transfer.

Note:

Any audio prompts in, or after a transfer node, will not be played before the call has been transferred. Putting the audio prompt as a transitional prompt when transitioning to the node that does the transfer ensures that the prompt is played before the transfer happens.

See the Transfer Audio prompt entry in Bridged Transfer.