Working with Grammars

The key to recognition of caller input is the use of grammars. In the context of IVR applications, a grammar is a predefined set of words or DTMF tones that a speech application uses to interpret and respond to caller inputs.

This section describes all aspects of creating and using grammars in Avaya Dialog Designer. It contains the following sections:

• About Grammars in Dialog Designer

• Using the Grammar File Wizard to Create Grammar Files

• Using the Grammar File Editor

• Selecting Built-in Grammar Types

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