Changing Subscriber Data

After the initial group of subscribers has been added, you can change subscribers as existing employees require expanded messaging services.

 

Note: The Subscriber screen has three pages. Only pages 1 and 2 are described in this topic. Page 3, which concerns the Automated Attendant, is described in Automated Attendant and Bulletin Boards.

 

Note: You can use either the following procedure or ADAP to change subscriber information directly in the Avaya INTUITY directory database. See AUDIX Administration and Data Acquisition Package for more information about using ADAP.

You can change a subscriber's name or extension without disrupting mailing lists because a unique, system-generated subscriber ID, not the name or extension, actually links the subscriber's mailbox to lists and personal directories. (The system-generated ID is not accessible to you.) Lists are automatically updated with name changes. For example, if Jane Doe is on a mailing list and her name is changed to Jane Smith, the list is updated automatically to reflect the change.

If you change a subscriber's name, you or the subscriber must record a new name fragment over the subscriber's existing name fragment to reflect this change. See Creating or Changing Subscriber Name Recordings for more information.

To change subscriber data:

1. Start at the Administration main menu and select:

Global Administration
     Messaging Administration

The system displays the SSH User Authentication dialog box. Enter your login, for example, sa or vm, in the User name field and your password in the Password field. Click Login. The system then displays the AUDIX Command Prompt screen.

2. At the enter command: prompt, enter change subscriber name/extension, where name/extension is the name or telephone extension of the subscriber whose data you want to change in the system database.

The system displays the Subscriber screen, page 1.

3. Type over any existing data with new data.
4. Press F7 (NextPage).

The system displays the Subscriber Class of Service Parameters screen, page 2.

5. Type over any existing data with new data.
6. Press F3 (Enter) to save this information to the system database.

The cursor returns to the command line, and the system displays the following message:

Command Successfully Completed

7. Enter another administrative command at the enter command: prompt.

 

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