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Verifying the IP Address for Remote Machines
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Complete the procedures in this section to test the
ability of the system to communicate with other machines on the same LAN.
To verify the IP address for a remote machine:
- Start at the Administration
main menu and select:
Basic System Administration
TCP/IP Diagnostics
Send & Receive Test Packets
The system displays the Send
and Receive Test Packets To & From page.
- Type the Internet protocol
(IP) address of the system for which you want to run the test in the
IP Address: field.
- Click Save to
run the test.
When the test is finished, the system displays
the Test Packets Results page—Internal
Test.
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Note: This page is an
example only. The test results displayed for your system will not
match those shown here.
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- Examine the test results
that are displayed around the midpoint of the window.
The percentage displayed in
the packet loss field on your window will range from 0 to 100%.
- Evaluate the results
of the test and continue with either Step 4, Step 5, or Step 6 as required.
- If the packet loss
is from 0 to 49%, complete Step a and Step b below and then continue with
Step 8:
- Contact the customer LAN or
system administrator if the packet loss is from 10 to 49%.
- Check for packets out of sequence.
To do this, examine the
icmp_seq= field. If more than two
packets are out of sequence (for example, 0, 2, 5, 3, 1...), contact
the customer administrator.
- If the packet loss
is from 50 to 99%, click Cancel and see TCP/IP
Connection Troubleshooting Procedures.
- If the packet loss
is 100%, verify that you entered the correct test IP address:
If the address you entered is correct, re-establish
your network addresses, and try this test again. If the address
you entered is incorrect, repeat this procedure beginning with step
1 and use the correct IP address. If this test also fails, continue
with the TCP/IP troubleshooting procedures.
- Click Return to
Main.
- Continue with Administering
Avaya INTUITY Message Manager.
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