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Home > Getting Started > INTUITY AUDIX Basics > Remote administration from outside an intranet firewall

Remote administration from outside an intranet firewall

This topic describes how to set up a PPP connection between the INTUITY AUDIX LX and a remote PC to enable remote administration outside your intranet firewall.

To set up a PPP connection for remote administration, complete the following procedures in the order presented:

Setting up the sappp password and password aging

Note: The sappp password might have been set up by the technician during the initial installation. Refer to your PPP logins, passwords, and IP addresses form in your Installation Guide for more information. If the sappp password and password aging was set up during installation, continue with Connecting and Activate the Modem.

To set up the sappp password and password aging:

  1. At the console (using INTUITY AUDIX LX's shared monitor and keyboard), login in as sa and set up a password for the sappp login. See Passwords for information about how to set up a password.
  2. Set up password aging for the sappp password. See Setting administrator password aging for more information.
  3. Continue with Connecting and activating the modem.

Connecting and activating the modem

Confirm that the modem is connected and administered properly for use with the PPP connection by following these steps:

    1. Use the steps in Connecting the Modem and then return to this page.
    2. Use the steps in Activate the Modem and then return to this page.
    3. Continue with Setting up the PPP server configuration on the INTUITY AUDIX LX.

Setting up the PPP server configuration on the INTUITY AUDIX LX

Use this procedure to identify the local and remote IP addresses that are required for remote access to the system.

To set up the PPP server configuration:

  1. Start at the Messaging Administration main menu and select:
  2. Basic System Administration
          TCP/IP Administration
               PPP Server Configuration

    The system displays the PPP Server Configuration page.

    Note: The PPP server configuration might have been set up by the technician during the initial installation. Refer to your PPP logins, passwords, and IP addresses form in your Installation Guide for more information. If the PPP server configuration was set up during installation, continue with Setting up the PPP connection on the remote machine.

  3. Select IP addresses to use for the local and remote systems and enter the addresses in the Local IP Address and Remote IP Address fields.
  4. Note: When selecting IP addresses, choose addresses that are next to one another, for example, xxx.xxx.xxx.1 for the local IP address and xxx.xxx.xxx.2 for the remote IP address.

  5. Click Save.
  6. The system displays the PPP Configuration page and displays the PPP Config for SAPPP is successful! message in the Results column if the IP address were accepted. If the system did not accept the IP addresses, Click Back and Reload and return to Step 2.

  7. Continue with the Setting up the PPP connection on the remote PC.

Setting up the PPP connection on the remote PC

You must set up a PPP connection on the remote PC that you plan to use for remote administration. This section does not describe in detail how to set up a PPP connection on the remote machine because the process is different for each operating system. However, you can use the following information as a guide when setting up the PPP connection:

  • You must know the sappp password that you set up in the Setting up the sappp password and password aging procedure.
  • You must know the phone number for the modem that you activated in the Connecting and activating the modem procedure. In addition, you may want to contact your switch administrator to see if you need any access codes in addition to the phone number.
  • Always request to show a terminal window. This allows you to use a terminal window to log in with the sappp login and password. For example, in Windows 2000, you would check the Show Terminal Window checkbox.
  • Do not request that the system prompt for a name and password. For example, in Windows 2000, verify that the Prompt for name and password, certificate, etc. checkbox is not checked.

Once you have established the PPP connection, continue with Accessing and logging in to the INTUITY AUDIX LX.

Accessing and logging in to the INTUITY AUDIX LX

Follow this procedure to access and log in to the INTUITY AUDIX LX using the PPP connection that you just set up on your remote PC.

To access and log in to the INTUITY AUDIX LX:

  1. Using your remote PC, verify that your remote machine is connected to your INTUITY AUDIX LX through the PPP connection.
  2. Open a web browser, such as Internet Explorer or Netscape.
  3. In the web browser's address field, enter http://ipaddress.

    where ipaddress is the local IP address that you set up in Setting up the PPP server configuration on the INTUITY AUDIX LX, for example, xxx.xxx.xxx.1.

  4. Press Enter
  5. The INTUITY AUDIX LX security notice page displays.

  6. Click Continue.
  7. Enter your login, for example, sa or vm, in the Username field and click Login.

    Note: Do not use the sappp login and password to log in to the system. The sappp login and password are only used to establish the PPP connection to the INTUITY AUDIX LX from the remote PC.

  8. Enter the password for your login in the Password field and click Login.
  9. The system logs you in and displays either the Messaging Administration main menu or the AUDIX command prompt screen, depending on the login you used.

    Important! After you have successfully logged in to the INTUITY AUDIX LX through a PPP connection, do not make any changes to the Install Modem/Terminal Software page or the PPP Server Configuration page. Changing the settings on these pages could terminate your PPP connection.

  10. When you are finished administering the INTUITY AUDIX LX, log off the system and shut down the PPP connection on the remote PC. For information about logging off of the system, see Logging out of the INTUITY AUDIX LX.

 

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