Table: Field Definitions: Automated Attendant Subscriber Screen, Page 3
| Field Name |
Valid Input |
Description/Procedure |
| Allow Call Transfer? |
y = yes
n = no (default) |
Allows callers to transfer out of the AUDIX system via * 8 when this automated attendant is reached.
Security Risk!
To reduce the risk of toll fraud, we strongly recommend that this field be left at its default setting of n for most attendants.
|
| Button: |
Display only |
The telephone keypad numbers from 1 – 9 and 0. |
| Extension: |
- 3- to 10-digit extension
- e
|
For each button number you want a caller to use, type a 3- to 10-digit extension (depending on your dial plan) or e. The default is a blank.
- Type an extension if you want to connect a call to this extension when the caller presses the associated button number. The extension could lead to a nested automated attendant or bulletin board, ring at a telephone, or connect directly to a voice mailbox.
If the extension leads to a nested attendant, that attendant must already have been created.
- Type e if you want the caller to dial any extension or name beginning with the associated button number.
Callers can dial the extension if the Addressing Format:
field on Automated Attendant Subscriber
Screen, Page 2 is extension.
Callers can dial the name if the Addressing Format:
field on Automated Attendant Subscriber
Screen, Page 2 is name. If using name addressing,
the Extension field for buttons 2 through 9 should
all be e.
The associated voice prompt should instruct the caller to enter an extension or name.
For a menu with only one button option, the value in this field should be an extension.
|
| Treatment |
- Blank
- call-answer
- guest-greeting
- transfer
|
For any extension listed, enter one of the following to identify how the AUDIX system handles the call when this button is pressed:
- blank — Means the corresponding button selection on the telephone keypad is not an available menu selection. Note that a blank in the
Extension field requires a blank in the Treatment field.
- call-answer — Puts the call directly into the mailbox for the extension and plays the call answer greeting, attendant menu, or bulletin board message without transferring through the switch.
- guest-greeting — Puts the call into the mailbox for the designated extension (without transferring through the switch), plays the standard guest greeting ("Please leave a message for name"), and allows the caller to record a message.
- transfer — Transfers the call to the extension on the switch.
|
| Comment |
- Blank
- 1- to 29-alpha- numeric characters
|
This is an optional field that can be used for any notation that may help to identify the extension. This could be helpful should you need to modify the attendant's functions or re-record the attendant menu at a later date. |
| Timeout, Extension |
- Blank
- 3- to 10-digit extension
|
Specifies the extension to which the caller goes when the time-out period has elapsed. If this field is left blank, the caller is disconnected after two time-out periods elapse. |
| Timeout, Treatment |
- Blank
- call-answer
- guest-greeting
- transfer
|
Refer to the Treatment field description above to determine your choice. This field identifies how the system handles the call if a time-out occurs and no input is received.
- If you leave this field blank, the
Timeout, Extension: field must be blank.
- If you type an entry in this field, the
Timeout, Extension: field must contain an entry.
|
| Timeout, Comment |
- Blank
- 1- to 29-alpha- numeric characters
|
This is an optional field that can be used for any notation that may help to identify the extension. This could be helpful should you need to modify the attendant's functions or re-record the attendant menu at a later date. |
| Length of Timeout on Initial Entry: |
0-9 Default: 5 |
This is the number of seconds the system waits for a response from the caller. |
