For security purposes, the INTUITY
AUDIX system allows only three login retries per user session (call
to the AUDIX system) before disconnecting. The Avaya INTUITY system
also monitors the number of unsuccessful consecutive login attempts
to a specific mailbox across multiple calls to the AUDIX system. If
this number exceeds the number defined on the System- Parameters Features
screen, the INTUITY AUDIX system locks out that subscriber's login ID,
thus preventing further system access. The subscriber cannot access
the AUDIX system until you unlock the subscriber's login.
Use the Subscriber screen, Page 1 to unlock a subscriber's mailbox.
Things to Consider About Unlocking
a Subscriber's Mailbox
| Security/toll fraud |
If a subscriber is repeatedly locked out of the AUDIX system,
some unauthorized person may be attempting to tamper with that subscriber's
mailbox. Report this to the subscriber's manager or to your company
security office before unlocking the login ID.
If the unsuccessful login attempts were made from an extension other
than that of the owner of the mailbox, the Administrator's Log contains
information about the break-in attempts. |
|
Screen access
|
Both AUDIX administrators using the vm login,
and system administrators using the sa login can access the Subscriber
screen and unlock a subscriber's mailbox.
|
Unlocking a Mailbox
To unlock a subscriber's mailbox:
- Start at the Messaging Administration main menu and select .
The system displays the AUDIX
Command Prompt screen.
- At the
enter
command: prompt, enter change subscriber name/extension
where name/extension is either the name or the telephone extension
of the subscriber.
The system displays the
Subscriber screen, with a y in the Locked?
field. (See Subscriber screen, Page 1.)
- Type an n
in the
Locked? field.
- Press F3 (Enter)
to save the change.
The cursor returns to
the command line, and the system displays the following message:
Command Successfully
Completed
- Tell the subscriber
that the mailbox is again available for login.
