AS (Access Security Gateway) Alarm

The following alarm is generated by the AS application and indicates a problem with the Access Security Gateway (ASG):

AS ASG 2

Description:

Someone tried, and failed, to log in to the INTUITY AUDIX LX system using an ASG-protected login.

Repair Procedure:

1. Identify the employee who is using the failing login ID. Verify if the employee assigned to work on the system has been having difficulty logging in or needs additional training.
2. Test the login. See How to Log In with ASG. If the login fails the key might be having problems or the initial code might have been entered incorrectly. Do the following:
   1. Re-administer the key. See Changing the ASG Secret Key Number for an ASG Login. The login making the change must be equal to or higher than the login being changed. For example, the sa login can change both the sa and vm logins, but the vm login can only change the vm login.
   2. Test the login after changing the ASG secrect key. See How to Log In with ASG. If the login continues to fail, contact your remote support center.