SW (Switch Integration) Alarms

The following alarms are generated by the SW application and indicate a problem with the switch integration:

SW OVERLAN 1

Description:

The host switch link has been out of operation for too long. When the link is not in operation, the INTUITY AUDIX LX system does not provide call coverage.

The system resolves this alarm when the link returns to operation.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 2

Description:

A remote switch link has been out of operation too long. When the link is not in operation, the INTUITY AUDIX system does not provide call coverage for the remote subscribers.

This alarm is resolved automatically when the link comes up.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 3

Description:

The host switch link has been in service and out of service too frequently. When the link is not in operation, the INTUITY AUDIX system does not provide call coverage.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 4

Description:

A remote switch link has been in service and out of service too frequently. When the link is not in operation, the INTUITY AUDIX system does not provide call coverage for remote subscribers.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 5

Description:

Host name resolution failed. The system cannot match a host name to an IP address. It cannot connect to the system with the host name.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 6

Description:

The switch rejected the INTUITY AUDIX system's session connection attempt. Because of this rejection, the INTUITY AUDIX system cannot communicate with the switch. Callers will need to enter an extension number to reach a mailbox. Also, they are not able to transfer to other destinations.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 7

Description:

The switch failed to send an acknowledgment message to the INTUITY AUDIX system's request for a session connection within the allowed period of time. Because of this failure, the INTUITY AUDIX system cannot establish a link to the switch. If this condition persists, it will lead to a major alarm that indicates that the link is not in operation.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 8

Description:

The INTUITY AUDIX system sent data to the host switch and did not receive an acknowledgment message within the allowed period of time. This condition can be the result of network delays, a loss in LAN connectivity, or problems with the switch that caused it to fail to send the message.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 9

Description:

The switch failed to acknowledge the INTUITY AUDIX system's keep alive message. A keep alive message is a message that the INTUITY AUDIX system sends to the switch during idle periods or after a fixed interval to ensure that the connection is still good. If this condition persists, it will lead to a major alarm that indicates that the link is down.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 10

Description:

The software is experiencing internal errors.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 11

Description:

The INTUITY AUDIX system is unable to use some of its administered values. It cannot obtain the port numbers or IP addresses for the switch.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 12

Description:

The INTUITY AUDIX system is unable to use some of its information about timeout periods and audits. The audits and the generation of alarms could be affected.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 13

Description:

The INTUITY AUDIX system is unable to use some of its information about timeout periods and retry intervals. The system logs the error and then uses default values.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 14

Description:

The switch is sending invalid options to the INTUITY AUDIX system and the options might need to be adjusted on the switch side. The INTUITY AUDIX system cannot establish communication with the switch. Since the link is not in operation, the system is not integrated. Callers need to enter an extension number to reach a mailbox. Also, they are not able to transfer to other destinations.

Repair Procedure:

• Contact your remote support center.

SW OVERLAN 15

Description:

The link to the switch is not operational because it was removed from operation.

Repair Procedure:

To repair the alarm:

• Release the link.

SW SWIN 0

Description:

One of the following events occurred:

• The system failed to locate a process. Callers might be asked to enter extension numbers.
• The multiple hunt group initialization failed. Callers who are reaching systems that are operating a serial integration (DMS-100 or 5ESS) are asked to enter extension numbers.
• The attendant translation initialization failed. The INTUITY AUDIX system is unable to operate the Automated Attendant feature.
• The trunk translation initialization failed. If DID lines are directly connected behind the INTUITY AUDIX system and these lines are being used as lines to log in to the INTUITY AUDIX system from outside the switch, the calls carried on these lines will fail.

Repair Procedure:

• Contact your remote support center.

SW SWIN 1

Description:

The system failed to register a process. When the system answers the telephone, it asks the callers to enter extension numbers. While this alarm is active, message-waiting indicators are not updated.

Repair Procedure:

• Contact your remote support center.

SW SWIN_IF 0

Description:

The system has an invalid parameter specification in a parameters file. The system might ask callers to enter extension numbers. While this alarm is active, message-waiting indicator updates might fail.

Repair Procedure:

• Contact your remote support center.

SW SWINDIP 1

Description:

The INTUITY AUDIX system failed to use some of the information sent from the switch. Some telephone calls might not get the expected call answer treatment.

Repair Procedure:

• Contact your remote support center.

SW SWINDIP 2

Description:

The INTUITY AUDIX system had trouble with starting software used to interpret information from the switch. When the system answers the telephone, it asks callers to enter extension numbers.

Repair Procedure:

• Contact your remote support center.

SW SWINSERIAL 1

Description:

The INTUITY AUDIX system could not open and use the assigned serial port. This alarm failure is possibly due to a hardware failure. When the system answers the telephone, it asks callers to enter extension numbers. While this alarm is active, message-waiting indicators are not updated.

Repair Procedure:

• Contact your remote support center.

SW WRITER 1

Description:

The serial link between the INTUITY AUDIX system and the switch is not operational. When the system answers the telephone, it asks callers to enter extension numbers. While this alarm is active, message-waiting indicators are not updated.

Repair Procedure:

• Contact your remote support center.

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