Message Delivery Overview

Message Delivery permits subscribers to send messages to any telephone that generates touchtone signals and has a number within the range of allowable numbers defined by the system administrator. This capability is automatically available when the AMIS analog networking capability is activated.

Other considerations related to the Message Delivery feature include:

• The system administrator can administer individual recipients on the local system so that subscribers can address them by name and receive name voiceback. However, any Message Delivery recipient can be included in subscriber's mailing lists and personal directories if the complete telephone number is used.
• The system administrator can also administer a range of Message Delivery telephone numbers (for example, all local phone numbers or an entire area code). In this case, individual recipients' numbers do not need to be administered on the local voice mail system. However, system administrators must take precautions when they are administering a range of numbers to prevent unauthorized long distance calls and to minimize excessive port use (see Security Considerations for AMIS).
• Messages are played to the recipient. If a recipient is listening to a 1-minute message, an outcalling port is then busy for at least one minute.
• If a Message Delivery message is sent to a remote recipient and a non-Avaya messaging system or an answering machine picks up the call, the recipient's machine can record the message header. (A remote Avaya system does not record the header.) The remote machine is not able to record the message body. However, from the header, recipients hear either the name or number of the person who sent the message when they next pick up their messages. Meanwhile, the local system continues trying to deliver the message (up to a total of six attempts) because it did not detect a touch tone that indicates that the message was received.

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