In the INTUITY AUDIX system, voice
messaging is provided by AUDIX software on the system. Subscribers can
record a spoken message, address it, and then send it to other INTUITY
AUDIX voice messaging subscribers or to Internet email users (if Internet
Messaging has been activated for the system). These users can receive
the message on their local machine or on networked INTUITY AUDIX systems.
Subscribers instruct the INTUITY AUDIX voice messaging system by pressing the keys on their touchtone telephones in response to detailed voice prompts from the system.
Voice Messaging
Features
Voice Messaging provides the customer with four primary features:
- Voice Messaging
- Call Answer
- Automated Attendant
- Bulletin Board
Voice Messaging
Voice Messaging is similar to
an electronic mail system in that messages can be sent to others without
needing to call the recipient directly. The message is then stored in
the recipient's voice mailbox or email mailbox, if applicable. Recipients
can access stored messages at their convenience.
Voice Messaging enables the subscriber to:
- Send messages to other
AUDIX subscribers and email users.
- Listen to messages received
from other AUDIX subscribers and email users.
- Forward messages received with comments attached.
- Reply to messages received
from other AUDIX subscribers and email users.
- Create mailing lists that
can contain up to 250 recipients.
In addition to these basic capabilities,
the outcalling feature of Voice Messaging also enables the subscriber
to:
- Automatically place a call
from INTUITY AUDIX to the subscriber when there are new messages waiting.
- Specify the telephone number
to be called by INTUITY AUDIX when new messages are waiting. This
telephone number can be for an office, home, or cellular telephone,
or for a pager).
Call Answer
Call Answer enables subscribers to:
- Have the AUDIX system answer incoming telephone calls.
- Create personal greetings that INTUITY AUDIX voice messaging uses to answer incoming calls.
In addition to these basic capabilities,
Call Answer also enables the subscriber to:
- Customize a set of standard
greetings.
- Record up to nine different
personal greetings through the Multiple Personal Greeting feature.
- Play a single greeting
for all calls or assign various personal greetings to be played in
response to different types of calls, for example, internal and external,
busy and no answer, and/or out-of-hours.
Automated Attendant
An automated attendant is an interactive telephone answering system. It answers incoming calls with a prerecorded announcement and routes the calls based on the caller's response to menus and prompts.
The system administrator sets up
an automated attendant so that callers hear a menu of options. Callers
then press the button on their telephone keypad that corresponds to
the menu option that they want, and the automated attendant executes
the selected option. Those calling from rotary telephones are typically
told that they can hold or call another number to speak with a live
attendant.
An automated attendant menu system,
or menu tree, can be designed to contain subordinate layers of
menus or bulletin boards. These submenus, or nested menus, play
additional options that can include a choice that leads to another nested
menu.
The voiced menu options that callers hear are actually personal greetings that the subscriber records for the automated attendant's extension. The text of the message can be changed just as easily as any personal greeting can. The Multiple Personal Greetings feature can be used to provide different menus and options for different types of callers.
If the INTUITY AUDIX system has
multiple language sets available, the menu options can include a choice
that routes callers to a submenu that is voiced entirely in another
language. The Multiple Personal Greetings feature can also be used to
record menus in various languages. For more information, see Automated
Attendants and Bulletin Boards.
Bulletin Board
A bulletin board is an electronic message system that callers can access to hear messages. Callers dial the bulletin board telephone number, and the system answers and presents a recorded message. The major difference between a bulletin board and an automated attendant is that a bulletin board does not have an option to route to a live attendant. For more information, see Automated Attendants and Bulletin Boards.
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