Architecture
INTUITY AUDIX provides two distinct Service Provider Interfaces
(SPI) for switch integration.
Telephony. The Telephony SPI provides an interface
to the switch integration module to set switch/PBX specific interface
parameters, such as call progress tone detection and DTMF on/off timing.
The following are some of the capabilities that are supported:
- Ability to tune Call Progress Tones (CPTs) through the user interface
- Ability to capture and analyze CPTs through the user interface
- Selection of country and PBX/switch through the user interface
- Capabilities to administer Tip/Ring parameter through the user interface
- Specification of transfer sequences through the user interface.
- Ability to link call data interface administration pages to provide
uniform interface
- Ability to support pluggable (predefined) parameter modules for
various countries and switches
Call Data. The Call Data SPI provides the switch
integration module an interface with which to pass call information
to the application through irSWIN Application Programming Interface
(API). The Call Data Interface (CDI) modules for Serial and Inband integration
support the following capabilities:
- Administration for dial plan translations. This feature performs
validation of incoming data based on the administered dial plan ranges.
It performs number translations based on the administered prefixes
for the incoming calls as well as it transfers and validates translations
based on the message server's extension length.
- Administration for attendant identification and hunt group translations
for the required switches.
- Call information log that is accessed through the user interface.
- Administration of Message Waiting Indicator (MWI) parameters.
- Ability to specify routing of MWI update requests to an interface port
or a group of interface ports based on the AUDIX Switch Number field.
This capability enables MWI updates through dedicated ports when required
by certain switches.
- Ability to administer interface specific parameters through the user interface.
A fully integrated switch can access
the following features of the INTUITY AUDIX Voice Messaging system:
- Call answer
Call answer allows subscribers
to:
- Leave a message.
- Transfer to another extension.
- Transfer to an attendant.
- Administer multiple personal
greetings (not supported for some switches).
- FAX messaging
A system subscriber with
fax permissions can use the same extension number to receive fax and
voice messages.
- Voice or multimedia mail
Voice mail services allow
subscribers to:
- Send voice, text, or
fax messages to other subscribers.
- Listen to received messages.
- Forward messages received
with comments attached.
- Reply to messages (not
supported for some switches).
- Send the same message
to more than one person who is using mailing lists.
- Message waiting indication
A message waiting indicator
(MWI) is typically in the form of a lamp on a subscriber's telephone
that lights to indicate the presence of a message. It can also be
a message on a display set.
- Bulletin board service
Bulletin board service
allows you to record a message. A caller who reaches a bulletin board
listens to this message and is then disconnected.
- Automated attendant
An automated attendant
directs callers through a series of menu selections to reach a desired
compartment, extension, or attendant.
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Note: Interactions
through the telephone sets can vary from one switch to another
and from one telephone set to another.
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