This topic provides additional information
not found in the command descriptions about error messages and possible
abnormal output from the AUDIX Administration and Data Acquisition Package
(ADAP) commands.
Establishing a connection to
the system
We recommend that you use a Terminal
Emulator to debug your modem connection between the INTUITY AUDIX system
and your personal computer.
Terminating the connection to
the system
If you find that the connection to
the voice mail system is not being dropped after the logout command
has been issued, check the option switches on your modem. The logout
command makes sure that the DTR (data terminal ready) lead on the modem
cable is held low for 500 msec. This is long enough for most modems
to drop the connection.
Retrieving data during peak usage
Avoid collecting traffic and subscriber
data when many users are logged in to the voice mail system. It is best
to collect these files after prime time hours. For a given number of
subscribers, collection may take more than twice as long when traffic
is heavy as it does when traffic is light.
Interactions between Terminals
on AUDIX systems
You should be aware of the fact that
activity on the maintenance terminal can affect the behavior of data
retrievals from the administration port. The operations that are most
sensitive to these interactions are retrieval of error and alarm log
data. For example, a person on the maintenance terminal can change the
error log search specification that was just sent by ADAP using the
geterror command. This will result in erroneous data being returned.
Timeouts
The voice mail system will drop terminal
sessions after one hour of inactivity. If this occurs before you have
finished, you must log in again.
Data Acquisition problems
There are two types of error messages
that you might see — fatal and nonfatal. As you would expect, fatal
messages are displayed just before the command you are executing quits.
After six nonfatal errors when connected to an AUDIX system, ADAP commands
will quit. Examples of fatal and nonfatal errors follow:
- Fatal: If you don't specify
a day or month after the -f flag, you will receive a fatal
error.
- Nonfatal: If you specify
an invalid extension while using the gettraf command, you
will receive a nonfatal error.
One class of errors is associated
with improper command syntax. These error messages are self explanatory.
A table describing driver errors is
shown in Converting RS-232 Driver Errors for ADAP.
Most protocol errors are recoverable;
they indicate that the protocol is recovering from a noise hit on the
line. If you see an error message that indicates a protocol error: log
out, log in again, and repeat the command. If the same error occurs,
get a printout of the error (if possible) and call your remote maintenance
service center.
Alogin (Automated Login) problems
To use alogin, make sure that your
configuration complies with the guidelines described in Installating ADAP.
If the alogin command does not make
a successful connection, include the -v flag the next time you
run the command. This option (the verbose flag) will display on the
screen all input that alogin is sending to the voice mail system, and
all of the system's responses. The most common error is due to an invalid
login name/password/system password being specified on the alogin command
line.
Common problems and solutions
Listed on the following pages are
typical problems that you may encounter, along with their solutions.
Connection problems with login
commands:
|
Problem
|
The software expects to receive a data set
ready signal during the login process. If it does not, you will
receive one of the following error messages:
|
|
|
(ALOGIN)
eopen of port 0 failed, rc = 0x85.
Processing stopped.
(LOGIN)
FATAL ERROR:System error; login.c, 84, 133.
Processing stopped.
|
|
Solution
|
This problem is most often seen with Hayes
modems. Use the -i option to bypass the search for the DSR signal.
|
|
Problem
|
When you attempt to log into the voice mail
system using an invalid argument or option with the login command
(for example, an invalid delete or password), the command will
fail.
|
|
Solution
|
When you log into the voice mail system,
use the -v option with the login command. Detailed transfer
statistics of the login command status and the voice mail system
connect responses will then be written to the screen. These
statistics will help you determine the solution to this problem.
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