Resolving Same or Sound-alike Results

When a user speaks a name, the Voice Director recognizes the name and returns the extension associated with the recognized subscriber name. This conversion works well when there is only one phonetic match for the spoken name. However, if Voice Director needs to return more than one extension, this strategy fails.

Extensions are unique within an Intuity AUDIX system. Names, however, are often not unique within the same system. In addition, some names may be spoken the same way even though they are spelled differently. Let us examine three names: Cathy Reader, Kathy Reader, and Cathy Reeder. Considering likely nicknames, these names might result in the following list:

• Cathy Reader
• Kathy Reader
• Kate Reader
• Cathy Reeder
• Kate Reeder

Although there are five names in this list, there are only two unique phonetic strings. The first phonetic string represents Cathy Reader, Kathy Reader, and Cathy Reeder since they are all pronounced the same. The second string represents Kate Reader and Kate Reeder. When Name Dialing returns a subscriber's name, you will hear the recorded voice of the subscriber.

When multiple names are returned, Name Dialing assigns a number to each result. For example, when you call Cathy Reader, Name Dialing returns the recorded voices for Cathy Reader, Kathy Reeder, and Cathy Reeder.

• "Press for Cathy Reader," or
• "Press for Kathy Reeder," or
• "Press for Cathy Reeder."

From the list of results Name Dialing returns, you are requested to press a number to select a name. Use the touchtone keypad to make the selection. For example, to reach Cathy Reader, press .

 

Note: You cannot resolve multiple results using a rotary telephone. If you receive multiple results, you should disconnect.

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