HC Alarms

HC SOFTWARE 0

Description:

One of the following events occurred:

• The system failed when playing the subscriber name
• The system failed to open the mailbox for remote call answer
• The system failed to record an emergency call answer message
• The system failed to address an emergency call answer message

Repair Procedure:

Contact your remote maintenance center.

HC SOFTWARE 0000

Description:

An adjunct system process <process_name> died and has been automatically restarted too many times. This alarm indicates a problem with the UNIX system or a software bug.

Repair Procedure:

Contact your remote maintenance center.

HC SOFTWARE 0002

Description:

A software problem caused an adjunct system process to core dump. This alarm often occurs in conjunction with adjunct (AJ) alarm 0000.

Repair Procedure:

Contact your remote maintenance center.

HC SOFWARE 0003

Description:

The adjunct system failed to start.

Repair Action:

Contact your remote maintenance center.

HC INT_SYS 0010

Description:

The Intuity AUDIX High Capacity system <machine_name> is unreachable. The adjunct system has not communicated with the <machine_name> for more than 1 hour.

One of the following events occurred:

• The system indicated by <machine_name> is down.
• The voice system is not started on <machine_name>.

Repair Procedure:

Contact your remote maintenance center.

HC INT_SYS 0011

Description:

The secondary adjunct system failed to communication with the primary adjunct system (indicated by <machine_name>) for more than 5 minutes.

One of the following events occurred:

• The primary adjunct system is down.
• The voice system on the primary adjunct system is not started.
• The LAN to the primary adjunct system is down.
• The primary adjunct system software failed and is not responding.
• The <machine name> is truncated across the Location field in alarm log.
  
  This alarm only occurs when the secondary adjunct system detects a failure and automatically assumes adjunct responsibilities. It is not raised when the High Capacity administration screens are used to manually pass control to the secondary adjunct system.

Repair Procedure:

Contact your remote maintenance center.

HC ASAI 0020

Description:

The adjunct system failed to establish the ASAI link with the DEFINITY LAN gateway.

One of the following events occurred:

• The DEFINITY LAN Gateway is down.
• The LAN between the DEFINITY LAN Gateway and the Intuity AUDIX system with the adjunct system is down.
• There is a problem with the CallVisor ASAI software on the Intuity AUDIX system with the adjunct system.
   
  

  Note: This alarm may be generated on the primary adjunct system or the secondary adjunct system.

Repair Procedure:

Contact your remote maintenance center.

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