LG Alarms

LG SOFTWARE 1

Description:

One of the following events occurred:

• The system failed to write information to a file.
• A system operation on a database file failed.
• The system failed to open report data files.
• The system failed to open a Lodging file to get the parameters.
• The system failed to get a message from a message queue.
• The system failed to process a request from the property management system.
• A timeout occurred while processing a database request. The request may have been a request from the property management system or from the system console to check a guest in or out. The system did not enter the change for the guest into the database. The system may be too busy to process the request.

Repair Procedure:

Contact your remote maintenance center.

LG SOFTWARE 2

Description:

One of the following events occurred:

• A database file is missing.
• The system could not locate information from a parameters file.

Repair Procedure:

Contact your remote maintenance center.

LG SOFTWARE 3

Description:

One of the following events occurred:

• A database file has illegal data.
• The system detected an invalid parameter in the parameters file.
• The system detected corruption in a data file.

Repair Procedure:

Contact your remote maintenance center.

LG SOFTWARE 4

Description:

One of the following events occurred:

• One of the Lodging processes was unable to communicate using the UNIX software.
• The system experienced an internal communications error.
• The system was unable to communicate with the writer process.
• The system detected an internal communications failure.
• A property management interface process experienced an internal communications failure.

Repair Procedure:

Contact your remote maintenance center.

LG SOFTWARE 7

Description:

One of the following events occurred:

• A process failed to start.
• The Avaya Intuity property management system software reader process failed to start.
• The Avaya Intuity property management system software startup routine failed.
• A property management interface process failed to start.

Repair Procedure:

Contact your remote maintenance center.

LG SOFTWARE 11

Description:

One of the following events occurred:

• The system failed to detect a heartbeat message for the timeout period set on the Lodging PMS Parameter Administration screen. The link idle timeout determines the number of seconds that the property management system link may be idle before the Avaya Intuity Lodging application removes it from service.
• The system found invalid data on the property management system link. The maximum link error setting on the Lodging PMS Parameter Administration window has been reached. This parameter determines the number of errors that the Avaya Intuity system allows before removing the property management system link from operation.
• The system made too many retransmission requests. The maximum retransmission request parameter setting on the Lodging PMS Parameter Administration window has been reached. This parameter determines the number of times that the Avaya Intuity system will accept requests from the property management system to resend information.
• The system made too many attempts to send data. The maximum retransmission request parameter setting on the Lodging PMS Parameter Administration window has been exceeded, and the Avaya Intuity system received a negative acknowledgment from the property management system. The link did not provide reliable communication.
• The link has been in the maintenance state too long.

Repair Procedure:

1. Make sure the property management system is operational. If the property management system is not operational, contact the party responsible for your property management system.
2. Check the physical connections between the property management system and the Avaya Intuity system.

If the link is disconnected, reconnect the cables.

3. Start the Communications Log for the property management system.
4. Restart the link to the property management system.
5. View the PMS Communications Log.

If the two systems are communicating, monitor the system for the recurrence of this alarm. Allow the PMS Communications Log to continue to gather data for 24 hours. If this alarm does not recur, stop data collection for the PMS Communications Log.

If this condition persists, contact your property management system vendor to verify that the property management system is sending the heartbeat signal. If the property management system is issuing the heartbeat signal, contact your remote maintenance center.

LG SOFTWARE 12

Description:

The system is experiencing link problems that it is unable to classify.

Repair Procedure:

Contact your remote maintenance center.

LG SOFTWARE 13

Description:

One of the following events occurred:

• The system detected a memory allocation failure.
• The system detected an internal queue error.
• The system detected internal data corruption.

Repair Procedure:

Contact your remote maintenance center.

LG SOFTWARE 14

Description:

The system received a message of the wrong size.

Repair Procedure:

Contact your remote maintenance center.

LG SOFTWARE 15

Description:

One of the following events occurred:

• The system detected full data queues.
• The system detected that the internal queue is becoming too full of messages.
• The system received an invalid control character.
• The system received a bad message type.
• The system detected the failure of a database synchronization request.
• The link to the property management system changed to an unknown state.
• The property management system software writer process experienced failure. A checkin failed after a checkout.
• The property management system software writer process failed. A checkout failed after a display.
• The system failed to queue a message waiting indicator (MWI) request.
• The system detected a mismatched feature code.
• The system received a message with a violation bit set.

Repair Procedure:

Contact your remote maintenance center.

LG SOFTWARE 16

Description:

One of the following events occurred:

• The Avaya Intuity property management system software reader process failed to read from the property management system link.
• The system cannot open the property management link device.
• The system failed to get characteristics of the property management system link.
• The system failed to set characteristics of the property management system link.

Repair Procedure:

Contact your remote maintenance center.

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