Fallback

The Fallback Tab allows you to configure what happens to group calls at times when the extensions in the Extension List are not manned, for example, outside of office hours or during a holiday period.

See Using the Fallback Tab .

The following fields are configurable within the Fallback tab:

• Time Profile: Default = Blank
  This field allows selection of a previously created Time Profile. (See Time Profile Form for information on creating a time profile) That time profile specifies the time period within which the Hunt Group behaves as defined by the Service Mode. If no time profile is specified, the Hunt Group will behave as defined by the Service Mode 24 hours a day, 7 days a week. For example, if In Service Mode is selected and a Time Profile is defined, then the system will be in service within that time profile. Outside these hours, the group follows the Night Service mode settings.

Please note:

• The Time Profile does not change the groups Service Mode setting.

• Short codes cannot be used to override the time profile action.

• Out of Service Fallback Group: Default = Blank
  Select from the list box a Hunt Group previously created. The Out of Service Fallback Group is used to provide cover when the Hunt Group is in Out of Service mode.

• Night Service Fallback Group: Default = Blank
  Select from the list box a Hunt Group previously created. The Night Service Fallback group is used to provide cover when the Hunt Group is in Night Service mode.

• Service Mode: Default = In Service
  Indicates the service mode that the group is currently providing:

• Out of Service
  When selected, callers to the group hear busy tone or are passed to voicemail if operational and played the Out of Hours greeting. Alternatively, an Out of Service Fallback Group can be set to provide cover. Alternatively the short code features SetHuntGroupOutOfService and ClearHuntGroupOutofService could be used to create short codes for this action.

• In Service
  When selected the Hunt Group is enabled. This is the default mode.

• Night Service
  When selected, callers to the group hear busy tone or are passed to voicemail if operational and played the Out of Hours greeting. Alternatively, a Night Service Fallback Group can be set to provide cover.

Using Short Codes to Change Group Service Mode
Short Codes can also be created using the SetHuntGroupNightService and ClearHuntGroupNightService features to enable and disable Night Service. Note that if the group is also using a time profile, the short codes cannot be used to override the night service when the time profile sets the group into night service mode. They are meant for putting a group in or out of night service mode at times outside its time profile.

The default short codes include two short codes that already use those features:

• *20*N# - Puts group N into Night Service mode.

• *21*N# - Takes group N out of Night Service mode.

Once you have used Short Codes to change the status, it can only be changed back via a Short Code (and not Time Profile).