Voicemail

If a Voicemail Server application is being used on your system, each user has use of a Voicemail box. You can use this form to enable this facility and various user voicemail settings.

The following fields are configurable within the Voicemail tab.

• Voicemail Code: Default = Blank
  A code (1-15 digits) used by the Voicemail Server to validate access to this User's Voicemail box. This is required when users retrieve Voicemail messages remotely, ie. from another user's extension or from an external telephone, eg. a mobile. If remote access is attempted and a Voicemail Code has not been configured the message "Remote access is not configured on this mailbox" is played.

• Confirm Voicemail Code:
  The Voicemail Code must be retyped to ensure it has been correctly entered.

• Voicemail Email: Default = Blank
  When a new Voicemail message is received by the user, the WAV file created can be sent to an email account. Enter the email address to be used by the Voicemail Server, eg. [email protected]. This address is passed to the MAPI interface on the Voicemail Server.

• Refer to the "Voicemail Installation & Administration Manual" for further details. This setting is not required for IMS operation.

• Voicemail Reception: Default = Blank
  When connected to a User's Voicemail the caller can press 0 to be transferred to either an internal number, eg. Reception or to an external number, eg. a mobile. Enter here the telephone number to be used. The User should announce this facility in their greeting message, eg. "John Smith is not available today, you may leave a message or press 0 for Reception".

• Voicemail On: Default = On
  Controls if Voicemail is available for this extension.

• Voicemail Help: Default = Off
  For voicemail systems running IP Office mailbox mode, this option controls whether users retrieving messages are given an additional prompt, "For help at any time press 8." For voicemail systems running in Intuity Emulation mode, this option does not have the same effect, where the prompt is: "For help at any time, press *H." This prompt is played automatically for Intuity Emulation mode systems.

• Voicemail Ringback: Default = Off
  When enabled and a new message has been received, the Voicemail server calls the User's extension to attempt to deliver the message each time the telephone is put down. Voicemail will not ring the extension more than once every 30 seconds.

• Voicemail Email Reading: Default = Off
  When you log into you voicemail box, it will detect your email messages and read them to you. This email text to speech feature is set-up through Voicemail Pro. Refer to the "Voicemail Installation & Administration Manual" for further details.

• Voicemail Email Mode: Default = Off
  Controls the method of operation of Voicemail Email above. These settings are not used by IMS.

• Off: Do not automatically send a new message to the email account

• Copy: Copy all messages to the email account

• Forward: Forward all messages to the email account and delete from the Voicemail Server.

• Alert: Send an email message without attaching the Voicemail file. This may be used with Email gateways to Pagers or Mobile telephone Short Message Services. Includes the caller's Caller ID if available.