Call Intrusion

The Call Intrude short code feature allows a user to join an existing conversation, whether this is an internal or external call.

To set up this facility, a System or User short code such as the example below must be created:

Based on the above example where N = extn. 201, a user can intrude into a call at extension 201 by dialing *90*201#.

For a user to intrude, Can Intrude must be selected on their Telephony tab. By default this is not selected. In addition, the users that they are trying to intrude on must not have their Cannot be Intruded option checked.

If a user wants to prevent anyone intruding on their calls, the Cannot be Intruded option on the user's Telephony tab should be checked, which is the default.

The Dial Inclusion short code feature is similar to Call Intrude but allows the intruding party and the intrusion target to talk without the other party hearing them. During this type of intrusion, all parties hear a repeated intrusion tone. When the intruder hangs-up the original call parties are reconnected.