Hot Desking

Hot Desking allows several users to use the same extension, but each user logs in to access their user settings and VoiceMail. Any phone can be used to hot desk. Hot desking is useful for people who are not at their desks throughout long periods of the day.

• To create a Hot Desk user:

  This will enable the user you are configuring to be able to hot desk.

  1. Receive the system configuration.

  2. Click User located in the Configuration Tree panel.

  3. In the list of users, double-click the user name or extension for whom you want to create/enable Hot Desking.

  4. Click the Telephony tab.

  5. In the Login Code field, enter at least 4 digits. Inform the user of this Login Code because it must be used by the User for Hot Desking.

  6. Click OK.

  7. Merge the configuration.

   

• To use Hot Desking as a user:

  1. After the system administrator has set you up as a Hot Desk user, you can log onto any phone that is on the system by:

  • If the phone has display buttons/keys:

  1. Dial the button that corresponds to Login.

  2. Dial the extension number you want to log onto (usually it is your own extension).

  3. Dial the button that corresponds to Next.

  4. Dial the Login Code (ask your system administrator if you do not know it).

  5. You are now logged onto your extension.

  • If the phone does not support display buttons/keys, default system short codes can be used:

  1. Dial *35*N*C#, where N represents the extension number you want to log onto and C represents the Login Code (ask your system administrator if you do not know it).

  2. When you are ready to log off the phone:

  • On a phone with display buttons/keys, dial the button that corresponds Logoff.

  • On a phone without display buttons, dial *36.

   

• Hot Desking Example:

  Example: Extension 201 is to be used for Hot Desking.

  1. Create the number of users required and give each a Login Code.

  • User 1: Extension 401, Login Code 123.

  • User 2: Extension 402, Login Code 456.

  • User 3: Extension 403, Login Code 789.

  2. At extension 201, each user can now log in to use the extension with their own user settings. They can do this using the default system short codes.

  • For User 1 to log in: *35*401*123#

  • For User 2 to log in: *35*402*456#

  • For the current user to log out: *36

  The user associated with extension 201 (through their User form) does not normally need to log on. They are automatically re-associated with extn. 201 whenever *36 is dialed at the extension or following a reboot of the Control Unit. If you want that person to also have to log on, then in their User tab you should enter a Login Code and select Forced Login.

When using 4412, 4424 or 6400 series display telephones, you can set the extension to have no extension number. It then displays NOT LOGGED ON between log on's.

For each log in user, you can configure how long an extension can remain idle before they are automatically logged out. This is done using the Login Idle Period in their User | Telephony tab. This option should only be used in conjunction with Force Login.