Dial

This short code feature allows users to dial the number specified to an outside line.

The following forms apply to the Dial feature:

 

Sample short codes using the Dial feature (via Manager) are provided below.

Creating a Speed Dial

In this example, user(s) entering 401 on their telephone key pad will dial the New Jersey Office on 212 555 0000.

 

Replace Outgoing Caller ID

This short code is useful in a "call center" environment where you do not want customers to have access to the number of your direct line; you want the general office number displayed. The sample short code below will force the outgoing caller ID to display 123. Note: The usability of this feature is dependent upon your local service provider.

 

External Dial Prefix

This short code is for dialing a prefix for an outside line (for a group that contains PRI lines).

N represents the external number you want to call.

 

Analog and/or T1 Lines

The short code is for dialing a prefix for an outside line (for analog - Loop or Ground Start - and T1 lines or a combination of the two).

N represents the external number you want to call.

 

Blocking Caller ID

This is for blocking Caller ID for external calls.

This feature can be applied to specific external numbers or to all out going calls. In most situations, the company will choose to block the caller ID for all external calls or leave it available for all external calls.

 

Maximum Call Length

The character t can be used in dialing short codes to set the maximum allowed duration of a call.

For example, the following short code will dial a number but then disconnect the call after 20 minutes (plus or minus a minute).