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IP Office 3.0 Product Description |
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Embedded Voicemail |
Voicemail Lite |
Voicemail Pro |
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IP Office - Small Office Edition |
Yes (uses in built VCM resources) |
Yes |
Yes |
|
IP403 |
No |
Yes |
Yes |
|
IP406 V1 |
No |
Yes |
Yes |
|
IP406 V2 |
Yes (does not use VCM resources) |
Yes |
Yes |
|
IP412 |
No |
Yes |
Yes |
|
Voicemail |
Embedded Voicemail |
Voicemail Lite |
Voicemail Pro |
|
Number of Mailboxes supported |
No specific limit on IP Office - Small Office Edition or IP406 V2. |
No Limit |
No Limit |
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Maximum Number of Concurrent Calls (ports) |
4 simultaneous calls on IP406 V2. From 1-10 simultaneous calls on IP Office - Small Office Edition depending up on available VCM resources |
4 simultaneous calls on IP Office - Small Office Edition, IP403, IP406 V1/V2 and IP412
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Up to 30 dependent on license & platform (IP Office - Small Office Edition=10, IP403=10, |
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Recording Time |
IP406 V2: Approximately 15 hours IP Office - Small Office Edition: 10 hours minimum |
PC dependent (Requires 1MB per minute) |
PC dependent (Requires 1MB per minute) |
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Embedded Voicemail |
Voicemail Lite |
Voicemail Pro |
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Runs as a service |
No |
No |
Yes |
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Multi-lingual support |
Yes |
Yes |
Yes |
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Voicemail for Individual users |
Yes |
Yes |
Yes |
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Voicemail for Virtual users |
Yes |
Yes |
Yes |
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Voicemail for Hunt Groups |
Yes |
Yes |
Yes |
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Centralized Voicemail Services |
No |
No |
Yes |
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Voicemail Ringback |
Internal only |
Internal only |
Internal & external |
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Voicemail Help TUI |
No |
Yes |
Yes |
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Message Waiting Indication |
Yes |
Yes |
Yes |
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Integration with Phone Manager Pro |
No |
No |
Yes |
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Personalized Greeting |
Yes |
Yes |
Yes |
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Extended personal Greetings |
No |
No |
Yes* |
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Continuous Loop Greeting |
No |
Yes |
Yes |
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Forward to Email |
No |
Yes |
Yes |
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Copy to Email |
No |
Yes |
Yes |
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Listen To Email (Text To Speech) |
No |
No |
Yes* |
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Send Email notification |
No |
Yes |
Yes |
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Integrated Messaging & synchronization |
No |
No |
Option |
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Save Message |
Yes |
Yes |
Yes |
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Delete Message |
Yes |
Yes |
Yes |
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Forward Message to another Mailbox |
No |
Yes |
Yes |
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Forward to Multiple Mailboxes |
No |
Yes |
Yes |
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Forward with a Header Message |
No |
Yes |
Yes |
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Repeat Message |
Yes |
Yes |
Yes |
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Rewind Message |
No |
Yes |
Yes |
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Fast Forward Message |
No |
Yes |
Yes |
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Pause Message |
No |
No |
Yes |
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Skip Message |
No |
Yes |
Yes |
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Set Message Priority |
No |
No |
Yes* |
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Set automatic message deletion timeframe |
No |
No |
Yes |
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Alphanumeric Data Collection |
No |
No |
Yes* |
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Callers CLI/ANI, time & date announced |
Yes |
Yes |
Yes |
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Call Back Sender (CLI/ANI) |
No |
(internal only) |
Yes |
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Remote Access to Mail Box |
Yes** |
Yes |
Yes |
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User Definable PIN Code |
Yes |
Yes |
Yes |
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Known CLI/ANI PIN Code By-Pass |
Yes |
Yes |
Yes |
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Breakout to Reception |
Internal only |
Internal only |
Internal & external |
*Intuity mode only.
**Remote access can be provided via the embedded Auto Attendant on the Small Office Edition.
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Embedded Voicemail |
Voicemail Lite |
Voicemail Pro |
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Queue Entry Announcement |
No |
Yes |
Yes |
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Queue Update Announcement |
No |
Yes |
Yes |
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Queue Position Announcement |
No |
No |
Yes |
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Estimated Time to Answer (ETA) |
No |
No |
Yes |
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Exit Queue to alternative answer point |
No |
No |
Yes |
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Embedded Voicemail |
Voicemail Lite |
Voicemail Pro |
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Multi-Level Tree Structure |
Single tier option on IP Office - Small Office Edition and IP406 V2. |
No |
Yes |
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Message Announcements |
No |
No |
Yes |
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Whisper Announce |
No |
No |
Yes |
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Alarm Calls |
No |
No |
Yes |
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Assisted Transfers |
No |
No |
Yes |
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Embedded Voicemail |
Voicemail Lite |
Voicemail Pro |
|
Call Recording |
No |
No |
Yes |
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Test Conditions |
No |
No |
Yes |
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Personal Numbering |
No |
No |
Yes |
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Speaking Clock |
No |
No |
Yes |
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Campaign Manager |
No |
No |
Yes |
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Voicemail Pro Manager |
No |
No |
Yes |
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Customized Voicemail |
No |
No |
Yes |
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Intuity TUI emulation mode. |
No |
No |
Yes |
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Forward Emails to External Systems (VPIM) |
No |
No |
Yes |
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Third Party Database Access (IVR) |
No |
No |
Yes |
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Text To Speech within call flows |
No |
No |
Yes |
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Support for Visual Basic Scripts |
No |
No |
Yes |
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Voicemail Box Feature |
Intuity Feature support |
VoiceMail Pro support |
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Basic Commands |
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*4 (or *H) |
Help |
Yes |
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*7 (or *R) |
Return to main menu |
Yes |
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*9 (or *W) |
Wait |
Yes |
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**6 (or **N) |
Look up number/name |
Yes |
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**9 (or **X) |
Exit system |
Yes |
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0 or *0 |
Transfer call to operator |
Yes |
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*3 (or *D) |
Delete |
Yes |
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**8 (or **U) |
Un-delete |
Yes |
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**4 (or **H) |
Hold message in category |
Yes |
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*8 (or *T) |
Transfer out |
Yes |
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**7 (or **R) |
Log in again |
Yes |
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Options whilst listening to messages |
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9 |
Increase speed |
Not supported |
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8 |
Decrease speed |
Not supported |
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4 |
Increase volume |
Not supported |
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7 |
Decrease volume |
Not supported |
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6 |
Skip forward |
Yes |
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5 |
Skip backwards |
Yes |
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*6 |
Skip to next message component |
Yes |
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*5 |
Skip to previous message component |
Yes |
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2 or (*2) |
Rewind to start of message (skip to previous message) |
Yes |
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3 |
Play back header after pressing 2 |
Yes |
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*1 |
Print fax or text |
Available as an option but fax messages not currently supported |
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Options for addressing voicemails |
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*2 (or *A) |
Alternate between name and number addressing |
Yes |
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*5 (or *L) |
Use mailing list for addressing |
Yes |
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Responding to a message |
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0 |
Call the sender |
Yes, provided Caller ID is provided. |
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1 |
Reply to the sender by voicemail |
Yes |
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2 |
Forward with comment at beginning |
Yes |
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3 |
Forward with comment at the end |
Yes |
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4 |
Record and address a message |
Yes |
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Main Feature Support |
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1 |
Record/Send messages |
Yes |
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2 |
Get messages |
Yes |
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3 |
Create greetings |
Yes |
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4 |
Outgoing and filed messages |
Not supported |
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5 |
Personal Options |
Support for options 1, 3-7. Option 1, to manage distribution lists planned for November 2004. |
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6 |
Outcalling |
Support planned for November 2004 |
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7 |
Autoscan/Autoprint |
Autoscan supported |
Any IP Office system.
Any desktop telephone.
Ethernet attached PC running Microsoft Windows 2000/2003/XP Professional, with the following minimum recommended specification. Use of a lower specification may degrade voicemail operation.
Voicemail
Lite:
Pentium 4, 2.4GHz or equivalent.
Voicemail
Pro:
Pentium 4, 2.8GHz or equivalent with 256 MB of RAM minimum.
Voicemail
Pro with IMS or Campaign Manager:
Pentium 4, 2.8GHz or equivalent with 512 MB of RAM
Voicemail
Pro TTS, IMS, Campaign Manager and Third Party Database:
Pentium 4, 2.8GHz or equivalent with 1024Mb Ram minimum, HD minimum
20GB (preferably 7200rpm for better performance), 2GB for Operating System
and VoiceMail Pro plus free space for voicemail storage.
Voicemail
Pro and ContactStore:
When ContactStore is used on the same server as Voicemail Pro an
additional 256MB of memory should added to the above specifications. In
addition a minimum of 20GB disk space is recommended to allow for at least
10GB of recordings (over 1000 hours of audio) to be held online. When
operating on its own server the requirements are:
Pentium 4, 2.8GHz or equivalent with 256 MB of RAM minimum.
Voicemail
Pro and CCC:
From IP Office 3.0 onwards this is a tested and supported option.
It is subject to the PC and OS requirements of both applications, whichever
is the higher plus the following:
Maximum CCC Agents: 20.
Maximum Voicemail Ports: 8.
Windows 2000/2003 Server OS's only.
Pentium 4, 2.8GHz or equivalent with 512 MB, 10GB hard disk space.